Senior BI Analyst - Data, Ops & Automation Leader

SINDHURA MULLAMURI

San Mateo, CA ********.*********@*****.*** 6504.77.6055 https://www.linkedin.com/in/sindhura-mullamuri-a8813638/ CORE COMPETENCIES

Business & Data Analysis: Process Optimization, KPI Tracking, Experiment Design, Cross-Functional Execution, Stakeholder Alignment, Data Governance, PII Compliance, Metadata Management, SQL Repository Design Tools: Python, SQL, Salesforce, Tableau, Power BI, Tableau Prep, AWS Redshift, Snowflake, MySQL, Hive, Jira, Atlan, Miro, Advanced Excel

(Pivot, Modeling), Google Sheets.

Methodologies: A/B Testing Root-Cause Analysis Forecasting Agile Scrum Operational Workflow Design CAREER EXPERIENCE

Workday Senior Business Intelligence Analyst Pleasanton, CA 2021 – Present

Partnered with CX and Global Customer Support Operations teams to analyze service bottlenecks and implement reporting automation, reducing turnaround time by 40%.

Used SQL and Tableau to identify operational efficiency opportunities and redesign workflows, improving customer resolution speed and satisfaction metrics.

Collaborated with Engineering to automate data pipelines for reporting, reducing manual effort by 60% and improving data accuracy by 10%.

Defined and maintained executive KPI dashboards for real-time tracking of offer health and operational performance, ensuring metric consistency across business units.

Built a proficiency score framework using SQL and Tableau to provide visibility into performance by team and domain.

Designed scalable Tableau dashboards aligned with executive KPIs to track NPS, CSAT, TTR, responsiveness, productivity, proficiency scores, and backlog metrics.

Led cross-functional data integration across multiple sources using Tableau Prep, reducing data preparation time by 60%.

Led the Analytics Modernization Program (AMP) to migrate data objects, ETL pipelines, and reporting workloads from Amazon Redshift to Snowflake, collaborating with data engineering and analytics teams to modernize the data platform and improve performance, scalability, and reporting efficiency.

Drove performance monitoring initiatives across Global Customer Support operations, reducing reporting turnaround time by 40% and enabling faster leadership decision-making.

Developed automated alerts and dynamic trend visualizations to track charge-off exposure and cycle times, improving response time to operational risks.

Contributed to the design and rollout of internal data governance standards, improving consistency across product and operational dashboards.

Created metadata documentation and centralized SQL repositories to enable self-service analytics across CX and Customer Support teams.

Visa Senior Tableau Developer, Senior Data Analyst Foster City, CA 2019 – 2021

Build Tableau Dashboards for Sales forecasting, pipeline management, booking and Revenue attainment and/or sales performance reporting/measurement.

Update and maintain existing dashboards as needed.Troubleshoot and resolve access or data quality issues reported by users. Thoroughly QA new and modified dashboards for accuracy and functionality.

Assist in the development and reporting of key performance metrics to help drive increasing Sales productivity.

Work cross - functionally within the organization to identify opportunities to leverage data/analytics to improve business operations.

Run various regular and ad hoc analysis of key sales data including pipeline, forecasting, rep performance. Validate data for integrity, quality and accuracy. Support weekly, monthly & quarterly cadence of operating deliverables.

Work with internal teams to understand business requirements and translate these into platform features.

Perform ad-hoc analysis for sales leaders, Marketing and management.

Support ad hoc projects to streamline and automate key sales operations activities to enable operations at scale.

Bring competency with our data in Salesforce, in-house data warehouse, and other data sources to capture different views into the business.

Capital One Data Analyst, Tableau Developer San Fransisco, CA 2017 – 2019

Developed and maintained OneDesign analytics reporting and processes to provide insights into business performance and key departmental metrics.

Served as the primary analytics contact for Senior Leadership and Design Managers, supporting reporting requests and data-driven decision-making.

Designed interactive dashboards and visualizations using BI tools to present actionable insights.

Extracted, transformed, and integrated data from HR, Finance, and Recruiting systems to support analytics and reporting.

Performed ad hoc analysis and built dashboards to support management and operational decisions.

Identified data quality issues and anomalies, documented findings, and collaborated with cross-functional teams to implement corrective processes.

Evaluated stakeholder enhancement requests and determined data availability, analytical approaches, and appropriate tools to meet business needs.

Built SQL-based data solutions and reporting datasets to support analytics initiatives.

Collaborated with OneDesign, HR, Finance, and Recruiting teams to deliver data solutions and align analytics with business requirements.

Presented insights and actionable recommendations to senior management and key stakeholders. Visa Tableau Developer, Data Analyst Foster City, CA 2014 – 2017

Constructed advanced Tableau visualizations and multi source dashboards, improving performance monitoring across business lines.

Captured business requirements and produced custom adhoc reports that enhanced KPI evaluation and trend analysis accuracy.

Defined and published metadata tags and business definitions with architects and SMEs, improving enterprise data consistency.

Developed MicroStrategy reports/SQLbased BI components to reduce product defects by 40% and increase reporting accuracy by 30%.

Supported Agile cycles, UAT testing, and release coordination, ensuring BI deliverables met quality, timing, and investor expectations. InfoTech Data Analyst San Francisco, CA 2010 – 2014

Strengthened BI capabilities by developing SQLdriven reporting assets and validating data across Oracle systems for accuracy.

Executed data validation, UAT testing, and defect analysis that improved report reliability and reduced downstream issues.

Analyzed technical problems, isolated root causes, and delivered solutions that enhanced system stability and reporting performance.

Partnered with crossfunctional teams to coordinate project activities and ensure analytics deliverables met business timelines.

Supported analysts and leadership with adhoc reporting, SQL queries, and exploratory analysis to inform planning and project scoping.

EDUCATION AND CERTIFICATIONS

Bachelor of Science (BS) Nagarjuna University

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