Compassionate Human Services Leader and Advocate
Resume:
JOYCE PONI
***********@*****.***
OBJECTIVE
Compassionate and principled Human Services professional committed to equitable access to services and culturally responsive care. Extensive experience supporting individuals facing complex behaviors, mental health, and social challenges through trauma-informed and strength based approaches. Skilled in crisis intervention, system navigation, and interdisciplinary collaboration. Dedicated to empowering individuals and communities while promoting stability, dignity, and meaningful access to support services.
EXPERIENCE
CLOSER TO HOME
Youth Specialist.
2024 to current.
Provide intensive support to youth (12–19) with complex mental health and behavioural needs.
Manage crises, co-regulate escalated youth, and maintain high levels of supervision. Implement individualized care and safety plans.
Assess individual needs, create action plan, and advocate for youth within school, legal, or family systems.
Utilize Teaching Family Model strategies.
Work with families, teachers, and social services to provide a holistic support network. Maintain accurate, detailed records of client interactions and progress. Complete Critical Incident Reports and maintain documentation. COMMUNITY LIVING ALTERNATIVE SERVICES.
201*-****-**** TO November 2025.
Develop and monitor Individual Support Plans (ISP). 2
Maintain behavioural tracking and documentation compliance. Provide companionship, crisis intervention, and behavioural management using strength- based approach.
Monitoring physical and mental health and administering medication. Promote independence and community integration.
PERTH HEALTHCARE AND SUPPORT ENTERPRISE.
2022-APRIL 2024
TEAM LEADER
Led multidisciplinary teams delivering person-centred services. Delegated responsibilities and monitored performance outcomes. Provided mentorship, supervision, and conflict resolution. Ensured compliance with organizational policies.
GREYSTOKE
SUPPORT WORK
2014-2016
Assisted with personal care and daily living activities. Administered medication and maintained accurate records. Connected participants with community resources.
EDUCATION
Diploma of Community Services – Box Hill Institute (2021) High School Diploma – Lethbridge Collegiate Institute (2014) AWARDS AND ACKNOWLEDGEMENTS
• Trauma-Informed Care
• ASIST Suicide Intervention
• SafeTALK Suicide Alertness Training
• Emergency First Aid & CPR Level C
• Police Clearance
• Vulnerable Sector Check
3
CORE COMPETENCIES
• Crisis Intervention & Co-Regulation
• Trauma-Informed Practice
• Individual Support Plan Development
• Youth Mental Health Support
• Case Documentation & Reporting
• Team Leadership & Supervision
• Risk Assessment & Safety Planning
• Client Advocacy & Community Integration
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