Customer-Focused Retail & Service Professional

Donald Newman

*** ****** **** ********, ** ***** 434-***-**** ***********@*****.***

Objective

Customer-focused retail and service professional with experience in farm supply, auto parts, delivery logistics, and small business ownership. Skilled in customer service, inventory management, point-of-sale systems, route delivery, and hands-on problem solving. Known for reliability, product knowledge, and creating positive customer experience in fast environments.

Summary of Qualifications

Customer Service & Sales Support

Inventory Management & Stocking

Team Collaboration

Cash Handling & Daily Reconciliation

Extensive customer relation experience

Professional Experience

Tractor Supply Company, Danville, VA

December 2023 – December 2025

Team Member

Assisted customers with farm, pet, and hardware product selection

Stocked shelves, maintained store organization, and set seasonal displays

Operated POS system and handled cash / card transactions

Supported inventory counts and restocking shipments

O’Reilly’s Auto Parts, Danville, VA

October 2011 – October 2023

Parts Delivery Driver / Customer Support

Helped customers locate and purchase auto parts and accessories

Pulled parts for orders and organized back-of-house inventory

Maintained product knowledge to support customer questions

Newman’s Carpet Solutions (Self-Employed)

January 1978 – October 2011

Owner / Service Provider

Managed all business operations including scheduling, client communication, quotes, and service delivery

Provided professional carpet and surface cleaning services using commercial equipment

Built long-term customer relationships through quality service and referrals

Maintained equipment, supplies, and service records

Education

George Washington High School, Danville, VA

Certifications

Clean driving record

Customer Service and Retail Training

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