Retail & Customer Service Leadership - Data-Driven Profitability

YASMIN BHIMANI

**** * ******** ***, *******, ARIZONA 85016

EMAIL: *****************@*****.***

CELL: 602-***-****

SPECIALIZED IN CUSTOMER SUPPORT EXCELLENCE, DATA ANALYSING TO INCREASE PROFITAND REDUCE COST & MERCHANDISING NEW TRENDS Having worked in different fields of business, have potentials and expertise in different business. Can manage and succeed the business with high profitability, reducing cost and popularize the business for its best customer service and stocking. Can manage any field, be it managing the human resources, marketing and merchandising, sales or service sector to the best. WORK EXPERIENCE

MEGA CELLULARES

T-MOBILE, BOOST AND VERIZON WIRELESS PREPAID SERVICE, MESA, ARIZONA

AREA MANAGER - SEPT 19TH 2009-PRESENT

Staff training and development, promotion updates, opening and closing procedures, phones and plans update, store displays, merchandising. Hiring and training new employees for new stores, replacements and substitutes for existing employees. Training the staff for customer support with their latest Androids and Apple products.

MEGA 99c DISCOUNT STORE LLC.

DOLLAR ITEMS AND PLUS STORES, CAR ELECTRONICS AND BASIC FURNITURE ITEMS, MESA ARIZONA

MANAGER JULY 1st 2005-SEPTEMBER 18th 2009

Merchandising and stock control for the five stores, managing and arranging clearance for outdated stock, inventory controlling and updating stocks according to new trends, pricing them competitively, employees hiring for stocking every time shipment arrives, training cashiers and handling customer service issues.

DOLLAR DAYS STORES

CASHIER AND MANAGER FOR DOLLAR STORES

SEPTEMBER 1ST 2002 – JUNE 30TH 2005.

CHECKING THE CUSTOMERS, CHECKING THE INVENTORY, STOCKING AND LISTING THE PRICES. MAKE THE ORDERS FOR THE MERCHANDISES KEEPING THE CUSTOMERS DEMAND AND NEW TRENDS. OFFERING BEST CUSTOMER SERVICE TO INCREASE THE SALES.

DEVELOPMENT CO-OPERATIVE BANK

MUMBAI, INDIA.

OCTOBER 2nd 1979-AUGUST 14th 2002

Started as a teller (Cashier), helping customers on front line with their banking needs like opening of accounts, culturing savings habit among middleclass people, opening their savings accounts thereby bringing deposits to bank for future lending to prospective borrowers. Also, guiding small business owners in their business operations and investments. First promotion in July 1989 as a supervisor for managing Business Accounts. Another promotion in 1998 as Loan Officer - Financing businesses and helping in mortgage needs for Residentials needs. Trained for application processing and thereafter also trained for collection, recovery and settling of loans. EDUCATION

Master of Business Administration(MBA)- Grand Canyon University, AZ USA 2019. Master of Business Management has upgraded skills of Economics, Operations Management, Managerial Finance, Marketing Management, Leadership and Organizations. Bachelor of Commerce (B. Com) equivalent to US Undergraduate Degree- In May 1985 from Mumbai University, India. Majored in Economics, Commerce, Business Accounting and Statistics.

High School 12th Grade, April 1982 Versova Welfare High School, Mumbai, India. SKILLS

Fluent in English and also know Four Indian languages. Understand and speak Spanish also, but not very fluent. I have always worked in all fields and have experience to boost up the sales, increase profitability of the organization and reduce cost of operations. I keep a close eye on inventory, managing the latest trends and work out clearance deals to get at least the cost recovered of the outdated stocks before it loses its value. LOOKING FOR NEW OPPORTUNITIES

Focused on increasing the sales, reaching the goals, increasing profits and reducing the costs for the company at retail management. Being results oriented and with MBA education, I do analysis of the cost, evaluate it for better options and have more confidence to transform and drag any business to its top. I am confident to drive the company at its best. I know five languages and I am good at correspondence. I can work out deals smoothly and efficiently. When I am on field I give my 100% and am sure that I will prove myself to be an asset to the company.

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