Administrative Assistant & Receptionist - Front Desk & Operations
Resume:
ID No: 020**********
EXPERIENCE
(November **** - present)
Admin Assistant & Receptionist • Blue Chip Flight School, Wonderboom, PTA
RESPONSIBILITIES
Provide a welcoming and professional front-desk environment.
Full reception and administration to mitigate risk of:
Breach of legislative regulation (safety etc.); and
Corporate image and reputation loss.
Manage scheduling and calendars, across multiple departments;
Direct liaison with the:
General Manager;
Directors of all functions;
Financial Department;
Safety Operations;
Aircraft and simulator maintenance staff (order, report and receive supplies);
Client payments administrator;
Coordinator of conference calls;
Maintainer of all administrative documentation and records related to these tasks.
TASKS
Manage high-volume bilingual client engagement (English and Afrikaans), resolving inquiries with tact, empathy, professionalism.
Coordinate scheduling of exams, meetings, introductory flights, simulators and events.
Arrange and coordinate company quarterly marketing and promotion days.
Maintain accurate student records and documentation.
Specialized Resource Scheduling: Orchestrate the daily diary management for boardrooms and meetings.
Administrative Life-cycle Support: Provide end-to-end office administration, including courier coordination, precise filing and reporting to ensure seamless internal workflow.
Liaise between and facilitate communication between multiple departments to ensure smooth workflow, efficient office operations and prompt call routing to correct departments.
Compliance & Records Accuracy: Maintain detailed student and legal records, identifying documentation errors early and assisting with the accurate processing of client payments and billing.
Facility & Resource Oversight: Manage boardroom readiness and general office organization, stock audits, procurement of office, aviation, instructor and student supplies.
Support instructors, management and office personnel with daily operational tasks.
Process and place orders accurately and identify errors in documentation.
Reporting, client payments, payment recording and reconciliation. Glenfields,Faerieglen, Pta, 0081
***************@*****.***
COMPETENCE STATEMENT
Bilingual professional shaping welcoming
front-desk environments
Streamlining inter-departmental communications
Meticulous administration and record-keeping
SHORT COURSES
Professional Certificate in Office
Administration Management (ongoing)
Ultimate Microsoft Office (ongoing)
Introduction to Psychology
Design Principles
ACHIEVEMENTS
Swimming inter-high gold medallist
Netball attack defence
Music Theory and Practical UNISA gr 5
(April 2022 – September 2024)
Sales Assistant & Cashier • Kings Meat Deli, Lynnwood, PTA RESPONSIBILITIES
Cash Handling and Reconciliation
Inventory Management using company systems, WORD, PPT, EXCEL
Shelf Maintenance
Pricing and Product Management
Sign-in Management
Customer Engagement
Point of Sale (POS) Operations
Customer Service and Support
OVERALL SKILLS HIGHLIGHTS
Front Desk & Client-Facing
Excellent customer service and client maintenance
Administrative & Office Support
Financial & Transaction Handling
Organizational & Operational Efficiency
Communication & Interpersonal
Technical/Computer Skills - Microsoft office suite Workplace Strengths
Adaptable and quick to respond to changing situations
Proactive and resourceful problem -solving skills
Able to work in fast -paced environments
Strong multitasking ability
Detail-orientated and conscientious
Software Literacy
Strong digital literacy and ability to quickly learn and apply new software
Microsoft Office (Excel, Word, PowerPoint)
Pastel Accounting: statement printing and mailing EDUCATION
Matric - 2021 (Brainline Cloud school)
Grade 5 Music theory and practical (UNISA)
Introduction to Psychology (Online Certificate)
Design Principles (Online Certificate)
Ultimate Microsoft Office (Currently UDEMY)
Professional Certificate in Office Administration Management
(Currently UDEMY)
INTERESTS
Writing, reading, social media posting, art
Gym
Further study in psychology, human
behaviour, design.
CAPABILLITY SUMMARY
Customer Service
Document preparation
Document control
Compliance monitoring
Communication
Teamwork
Problem-Solving
Upselling
Adaptability
Patience and understanding
MicrosoftOffice suite
WHAT OTHERS SAY
‘’She creates a friendly atmosphere for
customers (showing sincere interest in
them) leading to a preference for her
serving them’’. (Former MD)
”Her approach creates customer
comfort and retention.’’
(Former Supervisor)
Contact this candidate