Customer Service Professional with Banking Focus

Crystal Billingsley

Phone: 480-***-**** Email: ************@*****.***

Objective:

To obtain a position as Customer Service Professional

Experience:

April 2024 - Current

Charles Schwab

Customer Service Representative

Taking incoming calls to answer client bank questions. Processing new debit card order, reviewing transactions with the client,

Feb 2020- Jan 2024

Discover Bank Phoenix, AZ

Customer Relations Manager

Working incoming calls, chats and emails. Processed incoming documents from beneficiaries. Following company procedures.

Oct 2019 to Feb 2020

SiteLock, Scottsdale, AZ

Made outbound bill reminder calls and took incoming customer service calls

Oct 2017-July 2019

Chubb Phoenix, AZ

Customer Service Representative

Processing incoming work orders for policy changes

Jan 2017-Oct 2017

Specialized Loan Servicing Tempe, AZ

Customer Service Representative

Taking incoming calls to service mortgage accounts

Making outbound reminder calls about missed payments

Jan 2016- Jan 2017

Liberty Mutual Insurance Phoenix, AZ

Customer Service Insurance Agent

Taking incoming calls to service auto insurance policies

Counseling customers on coverage and policy changes

June 2014-August 2015

Fiserv Phoenix, AZ

Customer Solutions Representative

Taking incoming calls to process payments

Ensure calls are processed efficiently

Nov 2005-June2013

Verizon Wireless Chandler, AZ

Technical Support Service

Provide technical support for customers’ wireless devices

Evaluate customer needs and wants for their service

Ensure all issues and questions were resolved with the first call

Education:

Aug 1993-May 1997 Paradise Valley High School

Skills:

Multi-taking, General PC knowledge, Organized, Team Player

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