Customer Service & Relationship Specialist
Resume:
Gaëlle Pierre
*** ******* **. ******, ** *****
**********@*****.***
Skills
Multitasking: Ability to handle multiple tasks simultaneously, such as answering phone calls, scheduling appointments, processing transactions, and assisting clients, while maintaining a professional and friendly demeanor.
Client Relationship Building: Exceptional interpersonal skills, fostering strong relationships with clients and consistently delivering exceptional customer service. Attention to Detail: Meticulous in tasks and procedures, ensuring accuracy and precision in all work undertaken.
Adaptability: Quick to adapt to changing environments, effectively navigating new challenges and proactively seeking solutions.
Time Management and Discipline: Highly organized with a disciplined approach to task prioritization, ensuring timely completion of assignments and meeting deadlines consistently. Building Rapport with New and Returning Customers: Demonstrated ability to establish and nurture positive relationships with customers, creating a welcoming and personalized experience. Accurate Cash Flow Management: Expertise in handling cash transactions with precision, consistently managing cash flow ranging from $1,000 to $4,000 per shift accurately. Experience
2024 - 2024
LifeTime, Westwood - Kids Camp Counselor
lead children through a variety of activities, including rock climbing, swimming, field trips, arts and crafts, gym games, singing, and sports activities. They also incorporate nutrition education into weekly-themed camps. We are responsible for maintaining a safe environment, leading a group of up to 10 campers, acting as a role model, demonstrating a positive attitude, maintaining cleanliness and order, keeping the energy high, even when they and the kids are tired or are having a bad day 2023 - 2024
Apple, Dedham - Specialist
2
exceptionally adept at determining the needs of clients and then providing relevant answers. Customers will come to you first when they enter the store, and you will also be the one to assist, advise, and even put up their new purchases. You also carry out other duties at the store, such as helping team members and maintaining the visual merchandising. Ever inquisitive, you keep up with the latest news regarding projects and products, prepared to use what you've learned in encounters with customers. You'll receive the necessary training to succeed. Both individual and team productivity as well as overall store performance are used to gauge your achievement. 2021 - 2022
Target, Westwood - Fulfillment expert/ fulfill online orders associate Work experience in a dynamic setting where your daily tasks may vary depending on the ordering habits of your guests. Ability to evaluate daily operations and make use of resources to ascertain how to satisfy digital demand. Understanding reporting systems that can adjust to guest demand and display how digital visitor traffic patterns change throughout the day. familiarity with the principles of retail business, such as department sales patterns, inventory control, and process efficiency and improvement
2022 -2022
Salli &Rocco’s, Westwood - receptionist
Oversees the front desk and serves as the client's initial point of contact. Among their duties are: Salutations to clients: welcoming customers as they walk into the salon Taking phone calls: Taking messages, returning calls, and handling call transfers Making an appointment: Making and keeping appointments Managing exchanges: handling financial transactions, such as service fee collection Responding to inquiries: Responding to inquiries regarding goods and services over the phone, by email, or in person Keeping the salon in good condition: preserving the general aesthetic of the salon 2022 - 2023
Micheal’s, Westwood - Cashier/Customer service
● Provide a positive customer experience with fair, friendly, and courteous service
● Ring up sales by scanning items, itemizing and totaling customers' purchases
● Collecting payment, and giving appropriate change
● Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals
● Resolves customer issues and answers questions, guide them, and provide relevant information
● Maintain clean and tidy checkout areas
● Bagged and boxed, and wrap packages carefully
3
Education
September 2019 - May 2023
Canton High School, Canton MA - High School Diploma Empire Beauty School, Providence — License September 2023 - June 2024 Languages
Haitian Creole
French
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