Results-Driven Customer Service Pro

RUBY

COVINGTON

CUSTOMER SERVICE

REPRESENTATIVE

618-***-****

****************@*****.***

Alton, IL 62002

CONTACT

SKILLS

• Customer service

• Active listening

• Time management

• Data entry

• Problem-solving

• Critical thinking

Results-driven Customer Service Representative with a proven track record at 1st MidAmerica Credit Union. Expert in problem-solving and active listening, I foster strong customer loyalty through effective communication. Skilled in data entry, I consistently deliver exceptional service, ensuring customer satisfaction and retention. PROFESSIONAL SUMMARY

Customer Service Representative

Lanter Delivery Systems, Madison, IL

Customer Service Representative

1st MidAmerica Credit Union, Wood River, IL

CSR

UPS, Las Vegas, NV

Call center experience

Problem-solving abilities

Complaint Handling

Technical Support

Inbound and Outbound Calling

Product Knowledge

Building rapport

EXPERIENCE

February 2025 - February 2026

Responded to telephone inquiries and complaints following standard operating

• procedures.

• Adhered to company policies and procedures while providing superior service. Updated and maintained database with accurate customer information and

• timely data entry.

Tracked all incoming calls and emails from customers using appropriate

• software applications.

Provided exceptional customer service to clients in fast-paced call center

• environment.

December 2024 - February 2025

• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order

• to effectively interact with customers.

Developed strong customer relationships and loyalty through effective

• communication.

October 2015 - September 2024

• Accomplished Customer Service Advocate with a proven track record at UPS, CUSTOMER SERVICE ADVOCATE

GED

Lewis and Clark Community, Godfrey Illinios

EDUCATION

June 2012

References available upon request

REFERENCES

Food Collection

UPS Volunteer Ronald McDonald House, Las Vegas, NV VOLUNTEER EXPERIENCE

August 2022 - March 2026

Contact this candidate