Remote Typist Seeking Administrative Support Role
Resume:
Devial Champion
Jackson, MS *****
****************@*****.***
Professional Summary
To secure a position with growth potential and career opportunities Willing to relocate: Anywhere
Work Experience
Costumer Service Representative
UMMC, The University of Mississippi Medical Center-Jackson, MS October 2025 to Present
• Respond and manage multiple inbound calls from customers
• Listen and interact with clients to identify and provide solutions effective for meeting their needs
• Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
• Provide clients with information on company products and services in order to address their inquiries
• Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
• Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
• Utilize computer systems in maintaining record of customer calls and account information Collect important customer information such as phone number and address when processing payment
• Address client inquiries regarding warranty agreements and conditions In House Caregiver
Gail Lowery-Jackson, MS
December 2024 to Present
• Prepare patient meals daily and cleaning meal- related items
• Assisting client with daily task
• Attend doctor appointments
• Assist with daily movements
• Transferring a client, no more than 50%of their weight
• Dressing and undressing for bathing
• Preforming light housekeeping tasks
• Document daily activities and report and significant changes in a client's needs Customer Service Representative
UMMC, The University of Mississippi Medical Center-Jackson, MS October 2024 to Present
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Truck Driver
Commercial Driver-Dallas, TX
October 2020 to August 2024
· Drive and operate trucks.
· Follow instructions; locate and read location and road maps.
· Pre-inspect truck and Load and unload cargo.
· Pick up goods and materials, verify loads for accuracy, and deliver them as instructed. Case Manager
Bannum Place of Jackson-Jackson, MS
May 2018 to February 2020
· Orients newly assigned residents
· Maintains accurate, complete and confidential resident case files
· Performs quarterly case file audits
Painter/Painter's Assistant
Develops and implements Individual Programs Plans-Jackson, MS October 2014 to May 2018
· Organizing Color Cards for painting
· Assist with estimates
· Write contracts for potential Costumers
· Painted multiple types of interior and exterior surfaces Office Clerk
Gail Wright Lowery-Jackson, MS-Jackson, MS
November 2014 to August 2016
Assist with office organization, clerical and administrative duties Detention Officer
Madison County Detention Center-Canton, MS
April 2014 to October 2014
· Escorts inmates to appointments
· Responsible for overseeing individuals who have been arrested and are awaiting trial or whohave been sentenced to serve time in a jail, reformatory, or prison
· Enforce rules and keep order within jails or prisons. Cashier/Sales Associate
Education
Criminal Justice (Associate)
ITT Technical Institute-Madison-Madison, MS
August 2009 to May 2011
Trade school
Skills
Computer literacy Project coordination Record keeping Large dataset handling in spreadsheets Grammar Experience Meeting scheduling Data collection Presentation skills Customer service Cash management POS systems Leadership Adobe Acrobat Route driving Call center Data sorting Phone answering Report writing Mail processing Tanker Filing Manager experience Word processing Administrative experience within technology industry Time management Organizational skills Kitchen experience Retail math Microsoft Excel Front desk Commercial driving Phone etiquette Teamwork Faxing Photocopying Computer operation Confidential information handling Greeting customers Office equipment routine maintenance Microsoft Outlook Google Suite Customer inquiry handling Invoice processing Communication skills Presentation preparation Windows Tractor-trailer Cash handling Typing Zoom Data cleaning Driving Event planning POS Delivery driver experience Microsoft Powerpoint Serving Merchandising Mechanical knowledge Providing product information Client interaction via phone calls Administrative experience - Administrative experience (Less than 1 year) Administrative experience within education industry Technical Proficiency Retail sales transactions CCTV Travel planning Refrigerated trailer Cash register Writing skills Customer support Team management Caregiving Microsoft Office Sales Processing cash transactions Documentation review Report preparation Microsoft Access Scanning Google Workspace Productivity software Travel scheduling Calendar management Appointment scheduling Public relations Restaurant experience Administrative experience within retail industry Basic math Packaging GPS Logistics Administrative experience within government industry Customer complaint resolution Spreadsheet charts Working with high schoolers Correspondence management File organization Computer skills Microsoft Word Office supply management Guest services Office management Data entry Order assistance English Law office Debits & credits Office experience CRM software
Certifications and Licenses
CDL A
Driver's License
Certified Case Manager
Air Brake Endorsement
CDL
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