Customer-Focused Hospitality & Retail Professional
Resume:
Kimberly Garnica
Cathedral City, CA
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Professional Summary
Friendly, reliable, and customer-focused professional with experience in hospitality, food service, and retail environments. Skilled in fast-paced settings, multitasking, and delivering exceptional guest experiences. Strong communication skills, bilingual in English and Spanish, and passionate about creating positive, welcoming environments for customers and team members. Work Experience
The Westin Desert Willow Villas – Palm Desert, CA
Hostess Recreation Attendant Pool Attendant & Lifeguard 2022 – 2024
● Greeted and seated guests while maintaining a warm, welcoming environment
● Assisted guests with amenities and ensured high standards of service
● Managed busy pool and recreation areas while prioritizing safety
● Handled guest concerns professionally and efficiently
● Worked collaboratively with team members to maintain smooth daily operations
The UPS Store – Cathedral City, CA
Customer Service Associate
2021 – 2022
● Assisted customers with shipping, packaging, and mailing services
● Operated POS system and handled cash/card transactions accurately
● Maintained organized and efficient front counter operations
● Provided solutions for customer needs in a fast-paced retail setting Dairy Queen – Cathedral City, CA
Team Member
2020 – 2021
● Prepared food and specialty ice cream items in high-volume environment
● Decorated cakes according to customer specifications
● Delivered friendly, fast service while maintaining cleanliness standards
● Worked as part of a team to meet daily service goals Education
Milan Institute – Esthetician Program
July 2024 – May 2025
Cathedral City High School
High School Diploma
Skills
● Customer Service Excellence
● Cash Handling & POS Systems
● Multitasking in Fast-Paced Environments
● Food & Beverage Preparation
● Team Collaboration
● Time Management
● Conflict Resolution
● Bilingual: English & Spanish
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