Customer-Service Oriented Operations Leader

Amanda Nichols, Manager

***** * **** *** ******, Aurora, United States, 303-***-****, ********@*****.*** PROFILE Dynamic professional with almost 2 decades of experience in diverse roles such as personal driver, manager, and small business owner, bringing a strong track record in customer service and team leadership. Proven expertise in scheduling, logistics, and training, ensuring efficient operations and client satisfaction. Adept at utilizing tools like QuickBooks and Microsoft Office to streamline processes and enhance productivity. Committed to fostering a collaborative work environment that drives results and achieves organizational goals. Looking to leverage this experience in a managerial position to further develop skills and contribute to team success.

EMPLOYMENT HISTORY

May 2024 — Feb 2025 Shift Lead, Qdoba Mexican Eats In the role of Shift Lead at Qdoba Mexican Eats, the focus is on overseeing daily operations to ensure a smooth and efficient service. Responsibilities include managing staff, ensuring quality control in food preparation, and maintaining high standards of customer service. Collaborating with team members to foster a positive work environment while actively addressing any challenges that arise is essential for success in this position.

• Supervised team members, providing guidance and support during shifts.

• Ensured compliance with health and safety regulations in food service.

• Implemented strategies to enhance customer satisfaction and service speed. Apr 2024 — Oct 2025 Personal Driver, Lyft

As a Personal Driver for Lyft, responsibilities include providing safe and reliable transportation services to passengers while ensuring their comfort and satisfaction throughout each ride. This role demands excellent navigation skills and the ability to manage time efficiently, ensuring timely arrivals at destinations. Prioritizing customer service is crucial, as creating a positive experience for riders can lead to repeat business and high ratings.

• Delivered exceptional service, achieving high customer satisfaction ratings.

• Utilized navigation tools to optimize routes and enhance efficiency.

• Maintained a professional demeanor and addressed passenger needs promptly. Aug 2016 — Mar 2024 Small Business Owner, Amanda's Residential Cleaning As the owner of Amanda's Residential Cleaning, responsibilities encompassed managing all aspects of the business, from client relations to service delivery. This role involved hiring and training staff, overseeing cleaning operations, and ensuring customer satisfaction. A strong focus on quality service and attention to detail has contributed to building a reputable brand within the community.

• Successfully managed business operations, resulting in a loyal customer base.

• Trained and supervised cleaning staff to maintain high service standards.

• Implemented efficient scheduling and logistics to optimize service delivery. EDUCATION

Jan 2020 — Dec 2020 In Progress, AIms Community College Aug 2004 — May 2008 Diploma, Frederick High School SKILLS Customer Service Expert

Team Leadership Expert

Logistics Management Expert

Scheduling Efficiency Expert

Staff Training Expert

Operations Oversight Expert