Quality Assurance Tester with Remote Expertise and Automation
Resume:
Amari King
Venus, TX *****
*************@*****.***
Professional Summary
Detail-oriented and proactive Quality Assurance Tester with 4+ years of experience in manual and automated remote testing for web and mobile applications And 2+ years of remote customer service and professional troubleshooting
Proven track record of identifying critical defects, reducing post-release bugs by up to 40%, and collaborating effectively in remote Agile teams. Skilled in test automation, API testing, and CI/CD integration.
Authorized to work in the US for any employer
Work Experience
Senior Quality Assurance Analyst
TechSolutions inc (fully remote)-Dover, DE
January 2024 to February 2026
Designed and executed comprehensive test plans and test cases for web and mobile applications, resulting in a 35% improvement in test coverage and early detection of 200+ critical defects.
• Implemented automated testing frameworks using Selenium and Cypress, reducing manual regression testing time by 50% and enabling faster release cycles.
• Conducted API testing with Postman and REST Assured, identifying integration issues that prevented production outages in 3 major releases.
• Collaborated remotely with cross-functional teams (developers, product managers, and DevOps) via Slack, Jira, and Zoom to resolve bugs and refine requirements in Agile sprints.
• Mentored junior QA team members on best practices, improving team efficiency and knowledge sharing in a distributed remote setup.
Senior Data Analyst (Remote)
GEICO-Chicago, IL
November 2022 to December 2024
- Performed advanced statistical analysis and customer segmentation on 3M+ records using Python
(Pandas, scikit-learn) and SQL, identifying opportunities that increased conversion rates by 24% via targeted campaigns.
-Worked Fully Remote in a fast paced deadline environment averaging a success rate of 92%
- Performed ETL processes and data cleaning on multi-terabyte datasets from various sources (claims, policy, telematics), ensuring data quality and integrity for underwriting and risk assessment initiatives that drove $4.2M+ in annual profitability gains.
Call Center Customer Service Representative (Remote) CoCENTRIX-Chattanooga, TN
November 2022 to December 2024
Dedicated and customer-focused Remote Call Center Representative with 2+ years of experience providing exceptional support in high-volume environments for major logistics leaders, including FedEx and UPS. Excelled in handling inbound inquiries related to package tracking, shipment scheduling, delivery resolutions, billing issues, and claims processing, consistently achieving high customer satisfaction scores and first-call resolution rates above 90%. Education
High school diploma
Callaway High School / East Coweta HighSchool-LaGrange, GA May 2022
Quality Systems (Bachelor's degree)
BGSU
Skills
Microsoft Excel Python Microsoft Teams Zoom Power BI Data analytics SQL Google Sheets Underwriting
Languages
• English
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