Power Platform-Driven Operations & Web Solutions Architect

Cisco Confidential

Judy Duong Dang

San Jose, CA • 408-***-**** • **********@*****.*** • Linkedin.com/in/dudang Driving operational excellence by transforming data into actionable business solutions through automation and streamlined digital tools…

A dynamic web programmer and business analyst with over 15 years of experience, specializing in the creation and management of cross-functional websites and applications. Proven expertise in systems integration and process simplification through automated solutions, enhancing efficiency and productivity. CORE EXPERTISE

Data Analytics & Reporting Project Management Power Platform Operational Efficiency

UI/UX Design Web Development Power BI MySQL, PL/SQL

Smartsheet Tableau SharePoint Solutions HTML, CSS, XML

Problem Solving Copilot Microsoft 365/Azure Platform Migration

Relational Database Design Team Leadership User Acceptance Testing (UAT) JavaScript

MS Office Suite Jira, Confluence .NET / C# Agile Methodologies

CAREER PROGRESSION

Kaiser Permanente 6/2025—Present

SOX PMO IT ANALYST 6/2025 - Present

• Automated Policy 003 workflows using Power Apps and Power Automate, implementing multi-level approval routing to streamline review and sign-off processes.

• Developed and maintained integrated Power BI dashboards to enhance project visibility, performance tracking, and data-driven reporting across departments.

• Administered and supported SharePoint environments, including site configuration, permissions management, and issue resolution to optimize collaboration and document control.

• Managed the AuditBoard platform, coordinating audit and certification activities, maintaining compliance records, and supporting continuous improvement initiatives. Cisco Systems 2009—2024

BUSINESS OPERATIONS ANALYST (Power Platform / SharePoint Developer) 02/2018-11/2024

• Achieved a 70% increase in time efficiency and enhanced accuracy across 7,000+ records by developing data-driven tools with Power Apps, Power Automate, and Tableau. Leveraged these platforms to provide dynamic metric reporting and actionable insights, streamlining processes and supporting data-backed decision- making across the organization.

• Drove operational excellence and increased team efficiency by automating the approval process for 30,000 employees utilizing Power Apps, Power Automate, Power BI, and SharePoint, integrating Azure Active Directory (AAD) for secure authentication, role-based access control, and seamless user management, ensuring a single global source of truth.

• Gathered and analyzed stakeholder requirements to develop and track program-level and use case-specific KPIs, leveraging dynamic reporting tools in Power BI. Provided actionable insights to monitor operational efficiency and outcomes, aligning initiatives with business goals. D

Judy Duong Dang **********@*****.*** 408-***-**** Professional Experience Continues…

Cisco Confidential

• Improved data accuracy and accessibility by establishing a single source of truth for consolidating Job Title Descriptions across CX and Cisco Operations.

• Established a culture of recognition and exceptional customer experiences by designing and launching recognition programs via Power Platform and SharePoint lists, empowering individuals and leaders to nominate employees by exemplifying CX values.

• Led cross-functional collaboration during the Smartsheet migration to SharePoint, utilizing HTML, JavaScript, CSS and JSON to enhance SharePoint site design and functionality. Integrating Power Automate to streamline business processes, improve workflow efficiency, and ensure successful end-to-end project delivery. PROJECT MANAGER.WEB PROGRAM MANAGER 12/2016-01/2018

• Received a 100% completion rate and level 5 badge certification for service professional TAC engineers by successfully revamping the TeamUP Portal Strategy content with InDesign, Microsoft Visual, .NET and C# to centralize learning about CX/TAC strategies.

• Expertly managed rapid web platform changes for a large organization, leading cross-functional teams to transfer over 100 websites to new platforms and deploying 100 SharePoint sites.

• Supported over 80 internal Webex Social Team sites, delivering services to 30,000 employees and enhancing internal communication and collaboration within Customer Experience (CX) organizations.

• Ensured a seamless transition and minimal disruption for end users by expertly executing migrations for various web platforms and document repositories, including WebEx Social, Jive, Wiki, Confluence, BOX, and Doc Central. WEB PROJECT SPECIALIST 12/2009-12/2016

• Successfully developed and implemented an internal web form interface with an Oracle Database backend, resulting in a US/Canada Service Supply Chain Delivery Toolbox for employees and web-based reports with customizable search/category options to display incidents while prioritizing urgent requests within 8 hours.

• Enhanced organizational productivity and efficiency by developing and managing web tools for the US/Canada Service Supply Chain Delivery (SSCD) using SDLC methodologies.

• Streamlined escalation processes for customer issues and improved incident response times by creating a relational database for an internal web form interface supported by an Oracle Database.

• Enabled dynamic prioritization of incidents and ensured timely resolution based on client input by automating the request routing system for SMEs.

• Designed and implemented the Service Analysis Tracker Tool, offering comprehensive support throughout the IT application development lifecycle and driving continuous improvement for customer engagement and feedback.

• Utilized various technical skills in HTML, JavaScript, CSS, and graphic design tools to develop engaging front- end web pages and dynamic images, elevating the user experience across web applications. EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Management Information Systems, San Jose University

TRAINING, DEVELOPMENT & AWARDS

• Generative AI Green Belt

• Cisco Certified Interviewer

• SQL and PL/SQL Certified Oracle University

• Power Apps and Power Automate ONLC Training

• ESI/Management Projects Certified The George Washington University

• Q4FY23 Global CX Operations Shining Star Award

• 70x Connected Recognition Award Recipient

• Nominated to attend the Women’s Simmons Leadership Conference

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