Operations & Administration Specialist with 15+ Years Experience
Resume:
Keena Wilson
*****.********@*****.***
Objective
Results-driven administrative professional with 15+ years of experience supporting operations, contract administration, property management, and customer service corporate environments. Known for managing high-volume workloads, maintaining accurate records, and improving internal processes with efficiency and precision. Proven ability to adapt quickly, and support cross-functional teams, with professionalism. Seeking a role where my experience in administration, compliance, and client support contributes to operational excellence and business growth.
Professional Experience
Commercial Contract Administrator
EMR Recycling Company 01/2025 – Present
• Manage and oversee commercial contracts, ensuring full compliance with company policies and regulatory standards
• Review, draft, and support negotiation of contract terms to align with business objectives
• Coordinate contract execution across departments and external partners, improving workflow efficiency
• Maintain and audit contract records, ensuring accuracy for renewals, amendments, and reporting
• Identify risks and assist in resolving contract-related issues to protect business interests
Property Management Coordinator (HOA Services)
FirstService Residential 01/2024 – 11/2024
• Supported HOA operations across multiple communities, ensuring compliance with governing policies
• Managed violations, homeowner accounts, and assessment inquiries with accuracy and professionalism
• Coordinated resident access and system permissions, following strict authorization protocols
• Created and resolved IT service tickets, improving response time and system functionality
• Maintained detailed documentation to support audits and operational transparency
• Delivered high-volume customer support while resolving issues efficiently and professionally
Team Leader
Nielsen Dallas, TX 03/2019 – 09/2023
• Supervised call center teams, ensuring performance, quality assurance, and procedural compliance
• Conducted coaching, training, and performance feedback to improve productivity and accuracy
• Supported daily operations and handled escalated issues
Administrative Assistant / Secretary
Nielsen Dallas, TX 03/2015 – 03/2019
• Managed office communications, calendars, scheduling, and documentation
• Maintained supply inventory and coordinated administrative logistics
• Assisted leadership with correspondence, reporting, and internal coordination
Research Interviewer / Help Desk Agent
Nielsen Dallas, TX 10/2008 – 03/2015
• Conducted outbound research interviews while maintaining strict confidentiality standards
• Provided technical and customer support, resolving issues efficiently
• Accurately documented responses, service requests, and system records
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