Certified Peer Specialist with 6+ Years Advocacy Experience

C O N T A C T

+347-***-****

***********@*****.***

New York, NY 10026

Auxiliary High School- Queens, NY

Certification

CPR Certification

E D U C A T I O N

S K I L L S

Advocacy

Assessment and Problem-Solving

Teamwork

Communication:

Time Management

Client Support

Outreach

Organization

Crisis Management:

English: Fluent

Spanish: Intermediate

L A N G U A G E S

P R O F I L E S U MMARY

Compassionate and dedicated Certified Peer Specialist with over 6 years of experience in providing advocacy and support to individuals facing a series of challenges, including mental health and substance abuse challenges. I uphold a proven track record in conducting assessments, developing life skills, and problem-solving. I am happy to share that I maintain strong ability to build rapport with clients through home visits and court advocacy, ensuring they receive necessary resources and referrals. I am a dedicated customer service professional with extensive experience handling high volumes of calls and providing exceptional support to a diverse range of clients. In addition, I am skilled in conducting orientations and training sessions for groups, fostering a positive and informed customer experience. Additionally, I am experienced in administrative support, skilled in organization, communication, and managing confidential information. I aim to foster recovery and empower clients to achieve their goals and I am committed to be their advocate the whole way.

WORK E X P E R I E N C E

CASES 09/2021-04/2024

Certified Peer Specialist

The Child Center of New York 09/2018-09/2020

Certified Peer Specialist

03/2015-04/2016

NYCHA REES

Administrative Assistant

Advocated and attended hearings with victims and families in court settings Provided clients with the proper referrals such as substance abuse treatment, shelters, jobs, counseling, etc.

Maintained and submitted all necessary documents and reports as required by CCNY Maintained and submitted documents for regulatory, funding agency policies, procedures, and regulations

In addition to responding to emails, I organized files alongside scheduled appointments and answered phones

Provided general support to visitors and assisted clients while supporting other staff members

Maintain phone etiquette at all times while focusing on solutions with challenging clients

JESSENIA JIMENEZ

References Available Upon Request

Attended staff meetings, professional training, and supervisory sessions as required Conducted field work including but not limited to home visits and escorting clients to court appointments,

Provided services and supported clients assessment and problem-solving building, skills modeling, advocacy, training on daily living skills, and money management skills development

CARING MOMENTS

Administrative Assistant/Intake Coordinator

06/2016-08/2018

Instructed orientation and in-service classes for new hires Assist in with coordination for recruitment of HHA's/CNA's HHA/CNA certification verification, employment verification High School Equivalency Diploma