Orthodontic Assistant and Chairside Specialist

STEPHANIE MCDOUGALD

Lebanon, MO *****

573-***-**** - *********.********@*************.***

PROFESSIONAL SUMMARY

Considerate Orthodontic Assistant supports orthodontists in treating patients requiring corrective procedures for spacing and alignment issues. Efficiently arranges dental tools and instruments and sterilizes equipment. Experience taking and developing x-rays and instructing patients on proper care of dental appliances. High-energy Chairside desiring position in dental field. Offering extensive experience supporting patients and staff in fast-paced offices. Excellent communicator and diligent about providing detailed education to improve dental health.

SKILLS

Patient Education

Manage Schedules

Patient Feedback Surveys

Anesthetic Administration

Medical Charting

Full Mouth Radiographs

Treatment Room Preparation

Dental Appliances

Appliance Fitting and Adjustment

Examination Scheduling

Chart Updating

WORK HISTORY

11/2015 to Current Chairside Orthodontic Assistant Westrock Orthodontics – Lebanon, MO

Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

Took x-rays, photographs and impressions of patients' teeth and mouth. Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.

Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate. Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Monitored patient comfort and safety during dental procedures. Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Verified patient insurance eligibility and benefits. Set appointments and made follow-up calls.

03/2012 to 01/2015 Front Desk Receptionist

Mercy Hospital – Lebanon Mo

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Scheduled, coordinated and confirmed appointments and meetings. Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Answered multi-line phone system and transferred callers to appropriate department or staff member.

Collected room deposits, fees, and payments.

Completed data entry and filing to keep records updated for easy retrieval. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Entered and updated sensitive customer information during check-ins and room changes.

04/2006 to 02/2012 Optometrist Lab Technician

Ozark Optical – Springfield MO

Maintained safe, tidy and organized laboratory environment for accurate test results.

Maintained documentation on tests performed in lab. Performed testing and quality control using approved laboratory procedures and instrumentation.

Monitored testing procedures to meet criteria and maintain quality control. Inspected laboratory equipment to maintain good working condition for optimal results.

Maintained safe, tidy and organized laboratory environment for accurate test results.

EDUCATION

05/2004 Associate of Science: Medical Transcription Everest College - Springfield, MO

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