Versatile Administrative and Customer Support Professional
Resume:
Morgan C. Boyd
Inverness, FL 34450
Summary of Qualifications:
Highly organized, detail-oriented, and focused
Ability to prioritize, multitask and follow through to achieve project goals on time
Independent, self-motivated with excellent research and writing skills
Technical skills: MS Word, Excel, Outlook, PowerPoint, typing at approximately 40 wpm, Transcription, Bookkeeping and Scheduling
Education:
Medical Administrative Billing and Coding Certification, Withlacoochee Technical Institute, Inverness, FL 2008-2009
G.E.D., Withlacoochee Technical Institute, Inverness, FL 2003
Experience
July 2024-April 2025: MCI Wells Fargo Mortgage
Mortgage for Wells Fargo
* Help with mortgages
* Give people info on mortgages
* Account Activation and answering questions
January 2023- July 2023: Working Solutions -Sabre client Hospitality
June 2022-July 2022: Customer Service Representative
Sutherland Global Work From Home, Tampa, Florida
• Billing Information, Changes and Disputes
• Installation and Application Issue Resolution
• Account Activation, Updates and Questions
February 2022-April 2022: Turbo Tax Support Representative
Sitel Work from Home, Tampa, FL
• Customer Account Support including password recovery and general troubleshooting
• Product and Service Inquiries
• Apply defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries.
January 2017- May 2020: Customer Support Representative
TelNetwork/OneSupport.com, Texas
• Answer billing, payment and account inquiries
• Data Entry while on the line with customers.
May 2016 -November 2016: Apple Technical Support
Kelly Services, Colorado
• Customer technical support for all Apple devices: Level 1 Tier troubleshooting
• Customer Account Troubleshooting
• Ensuring that the customer has the best experience and resolution.
June 2015 – November 2015: PayPal Customer Service and Support
Convergys, Tampa, FL
• Billing Information, Changes and Disputes
• Installation and Application Issue Resolution
• Account Activation, Updates and Questions
January 2014 – May 2015: AT&T Customer Service and Tech Support,
Sykes Home, Colorado
• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
• Work in one or multiple queues/skill sets over various customer contact channels
• Responsible for improving customer retention through programs and service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Utilize operational systems to process purchases of AT&T products and services, i.e., collections, payments for Wireless bills and accessories
September 2013 - December 2014: Office Manager
Boyd and Son's Heating and Air Inc., Citrus Springs, FL
• Scheduling appointments, Answering phones, Greeting Customers
• Data Entry and Customer Service
• Bookkeeping, Tracking and Ordering Inventory, Billing
July 2007 - September 2013: Administrative Assistant
Boyd and Son's LLC, Inverness, FL
• Scheduling, Data Entry, Greeting Customers,
• Billing and Customer service
References:
April Naclerio- Ocala, FL 352-***-**** (Job Reference)
Angela Boyd- Richmond, VA 352-***-**** (Job Reference)
Sarah Grimo- Inverness, FL 352-***-**** (Personal Reference)
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