Student Support Specialist with Crisis Intervention Skills

Jailyn Thomasson

Dedicated Student Support seeking a position that will allow me to utilize my

skills to matriculate professionally and personally while helping others. Laurel, MD

301-***-****

********.*********@*****.**

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EXPERIENCE

Chesapeake Lighthouse Foundation, Laurel, MD — Student Support Specialist

September 2024 - PRESENT

Advocate and support professional that provides behavioral, emotional and academic support to high school students. Assists students with conflict resolution and positive decision-making strategies. Support crisis intervention efforts and de-escalation techniques. Collaboration with administrators, teachers and support staff to improve student outcomes. Serve as a trusted advocate for students’ social and emotional needs. Prince George’s County Public Schools, PG County, MD — Substitute Teacher

September 2022 - September 2024

Managed classrooms across multiple grade levels and subject areas, implemented lesson plans and maintained a positive learning environment. Addressed behavioral challenges using conflict resolution strategies. Built rapport with students while ensuring classroom safety and structure. Demonstrated adaptability and strong communication skills in diverse school settings.

Victoria Secret - PINK, Bowie, MD — Retail Associate September 2020 - September 2022

Delivered exceptional customer service in a fast- paced retail environment. Assisted customers with product selection and fit recommendations. Handled cash transactions and maintained store organization. Developed strong communication and interpersonal skills. Worked collaboratively with team members to meet sales goals.

EDUCATION

Bowie State University, Bowie, MD — B. S. Criminal Justice, focus in Community Based Corrections and Social Based Corrections

May 2019 - May 2025

CORE SKILLS

Conflict Management and

Resolution

Behavioral Support and

Intervention

Student Advocacy and Support

Crisis Intervention

Problem Solving

Leadership and Team

Collaboration

Customer Service and Client

Relations

Communications

Public Speaking

TECHNICAL SKILLS

Microsoft Excel

Microsoft Word (Office 365)

Microsoft Powerpoint

Data Entry and

Documentation

ORGANIZATIONS

National Organization of Black

Law Executives (NOBLE)

National Association of Blacks

in Criminal Justice (NABCJ)

National Association for the

Advancement of Colored

People (NAACP)

LANGUAGES

English

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