Customer Service & Data Integrity Specialist

PROFESSIONAL SUMMARY

Dedicated and empathetic Customer Service & Data Entry Professional with a proven track record of handling high-volume environments with precision. Expert in conflict de-escalation, known for transforming irate customer experiences into positive outcomes. Committed to maintaining 100% data accuracy while providing world-class support for diverse populations and high-profile financial and healthcare accounts.

AREAS OF EXPERTISE

Conflict De-escalation & Crisis Management

High-Volume Call Handling (Inbound/Outbound)

Data Integrity & Precise Record Keeping

Eligibility Determination & Enrollment

Clinical Screening & Patient Care

MS Office Proficiency (Excel, Word, Access, PowerPoint)

EMPLOYMENT HISTORY

Homeward Bound, Inc. Dallas, TX

Intake Coordinator 11/2023 – 04/2025

Managed high-volume data entry of patient vitals and sensitive medical information into centralized systems with 100% accuracy.

Coordinated daily scheduling for inpatient behavioral health activities to ensure counselor/patient alignment.

Marcus by Goldman Sachs Richardson, TX

Customer Service Representative 07/2022 – 09/2023

Handled 50+ inbound calls daily, maintaining a 98% satisfaction rating through efficient, high-quality problem-solving.

Expertly de-escalated irate customers, using patience and active listening to resolve complex account issues.

State Farm Insurance Dallas, TX

Customer Service Representative 08/2018 – 02/2022

accuracy. Turned around difficult customer interactions, providing calm and effective solutions for insurance claims and billing disputes.

Processed high-volume inquiries regarding policy eligibility and coverages while maintaining strict documentation

Private Family Care Dallas, TX

In-Home Care Provider 07/2016 – 08/2018

Managed daily healthcare needs for elderly clients, including medication administration and monitoring of health status.

Provided compassionate personal care with a high degree of patience.

City of Dallas (WIC Program) Dallas, TX

Community Service Representative 04/2009 – 07/2016

Determined program eligibility for women, infants, and children through detailed financial assessment and data verification.

Conducted clinical screenings, including finger-stick blood tests for iron levels and physical growth measurements.

Aegis Communication Group Irving, TX

Customer Service Representative (AARP Account) 03/2008 – 04/2009

Facilitated AARP membership enrollment and clearly explained member benefits.

FICO (via NOVA One) Dallas, TX

Customer Service Representative 03/2007 – 02/2008

Guided clients through credit report access and helped them navigate credit scores.

Education

Southern Technical Community College Little Rock, AR

Associate of Science Degree – Computer Science May 1989

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