Results-Driven Property Manager with 11+ Years Experience

Emely Leiva

Crandall, TX ***** 469-***-**** *****.*******@*****.***

Objective:

Results-driven Property Manager with over 11 years of multi-family industry experience, specializing in property management, financial analysis, and team leadership. A proven leader in staff development, operational efficiency, and customer satisfaction, with a track record of exceeding revenue targets, optimizing leasing strategies, and driving resident retention. Highly skilled in budgeting, forecasting, and upselling, with a passion for coaching and mentoring teams to deliver exceptional results. Professional Experience

GREYSTAR JUNE 2025 - PRESENT

COMMUNITY MANAGER JUNE 2025 – PRESENT

Skyline at Kessler (June 2025 - Present)

• Supervise and manage on-site staff, including hiring, training, performance evaluation, and coaching.

• Maintain clear communication with staff to ensure alignment with company and client goals and objectives.

• Oversee purchase orders, invoices, financial documentation and the day to day community operations.

• Ensure compliance with all federal, state, and local regulations related to real estate and multifamily housing.

• Establish and manage property budgets, monitoring expenses to meet financial targets.

• Set rent rates based on market conditions and negotiate rent concessions as needed.

• Excellent leadership, marketing and resident retention skills. MAA COMMUNITIES MAY 2014 – JUNE 2025

PROPERTY MANAGER JULY 2022 – JUNE 2025

MAA Bella Casita (July 2022 - Feb 2023) MAA Medical District (Feb 2023 - June 2025)

• Supervise and manage on-site staff, including hiring, training, performance evaluation, and coaching.

• Maintain clear communication with staff to ensure alignment with company goals and objectives.

• Oversee purchase orders, invoices, financial documentation and the day to day community operations.

• Ensure compliance with all federal, state, and local regulations related to real estate and multifamily housing.

• Establish and manage property budgets, monitoring expenses to meet financial targets.

• Set rent rates based on market conditions and negotiate rent concessions as needed.

• Excellent leadership, marketing and resident retention skills. ASSISTANT PROPERTY MANAGER OCTOBER 2015 – JULY 2022 MAA Northwood Place Apartments (Oct 2015 - Jul 2017) MAA Worthington, Meridian, and Abbey ( Jul 2017

- Jun 2018) MAA Grand Courtyards Apartments (Jun 2018 - Jul 2022)

• Collect payments from residents and past tenants, ensuring timely resolution of delinquent accounts.

• Review and adjust accounts for delinquency, and prepare move-out statements.

• Conduct property inspections for move-ins and move-outs.

• Post and scan checks and money orders for record-keeping purposes.

• Provide exceptional customer service to both residents and colleagues. LEASING CONSULTANT MAY 2014 – FEBRUARY 2015

MAA Remington Hills (May 2014 - Feb 2015) MAA Valley Ranch (Feb 2015 - Oct 2015)

• Provide top-tier customer service to prospective residents.

• Process lease applications and create rental agreements.

• Conduct apartment readiness inspections and ensure all maintenance requests are addressed.

• Follow up with prospective residents and facilitate leasing decisions. OFFICE ASSISTANT/SALES REP MAY 2012 – MAY 2014

Cazares Carpet (May 2012 – May 2013) Roque Flooring (Aug 2013 – May 2014)

• Managed accounts payable and receivable, ensuring accuracy and timeliness of payments.

• Created and provided invoices, proposals, and contracts to potential clients.

• Collaborated with project managers to provide cost estimates and follow up with leads.

• Delivered excellent customer service via phone and in-person interactions.

• Assisted with sales and provided support for administrative functions. Education

Jack E. Singley Academy Irving, TX

Graduated 2011 Nutrition & Food Science, Hospitality 1 and 2 Skills & Abilities

Technical Skills:

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• Property Management Software: OneSite, Rep.com, Kingsley, Snappt, Sharepoint, Teams, Dayforce, NetVendor, Yardi, Workday, RentCafe, CRM, Funnel, RealPage, SafeRent, Outlook

• Financial & Budgeting Expertise: Financial analysis, forecasting, cost control

• Microsoft Office Suite: Excel, Word, Outlook

Core Strengths:

· Bilingual: English (Fluent), Spanish

(Conversational)

· Team Leadership & Mentorship

· Process Optimization & Attention to Detail

· Exceptional Communication & Problem-Solving

· Passion for Coaching, Training & Staff Development

· Energetic, Goal-Oriented, and Customer-Focused

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