Customer Success & Support Specialist with Partnership Focus
Resume:
REFERENCES
Reference available upon request
Ruwan Siriwardena
Customer Service & Partner Success Specialist
Battaramulla, Sri Lanka
********@*****.***
EXPERIENCE
Partner Success Specialist / Customer Happiness
Specialist
Nov
2023
Incubate Labs (Pvt) Ltd - Colombo
Handled customer requests via phone, email, and text while liaising with the USA team. Promoted in 2025 to Partner Success Specialist, responsible for: Order acceptance and partner recruitment. Driving company revenue growth. Partner handling and restructuring with the USA team.
Customer Success Specialist – E-commerce
Department
Dec 2020 — Dec
2022
K+ by Helanka
Managed customer service and partner engagement for the e-commerce department. Oversaw order fulfillment, Google reviews, social media, website operations, and staff training.
Customer Happiness Specialist Dec 2018 — Dec 2020
Incubate Labs (Pvt) Ltd - Colombo
Handled customer queries via calls, emails, and messages. Coordinated with the USA team, ensuring smooth communication and records. Assistant Manager – Marketing Dec 2017 — Dec 2018
IIHS – International Institute of Health Sciences
Directed marketing campaigns, event management, and staff training. Led call center operations and social media strategy. Coordinator – Customer Service & Legal
Investigations
Dec 2002 — Dec
2015
Dialog Axiata PLC
5 years in billing, 5 years in customer service, 4 years in legal investigations. Managed customer service operations, legal processes, and compliance with courts.
Customer Service & Sales Dec 2000 — Dec 2002
SUMMARY
Customer-focused professional
with 15+ years of experience in
customer service, telecom, sales,
and partner success. Skilled in
managing global teams, driving
revenue growth, and building
strong customer and partner
relationships. Recognized for
excellent communication, legal
investigations, and problem-
solving.
SKILLS
Customer Service & Partner
Success
Leadership & Team Management
Revenue Growth & Business
Development
Communication & Stakeholder
Handling
Legal Investigations &
Compliance
Problem-Solving & Critical
Thinking
Time Management & Multitasking
ODEL Unlimited - Colombo
Provided frontline sales and customer service, including cashiering. EDUCATION
Cardiff Metropolitan University 2019 — 2020
UK Postgraduate Degree in Business Administration & Management NIC-ITC 1997 — 1997
Kegalle IT Diploma
FAST-UK Health & Safety 2020 — 2020
First Aid at Work Certificate
Kegalle Boys College 1999
GCE A/L
NONE RELATED REFERENCES, COLOMBO
1. Mr. S.De S Vitharana Former CEO of Ceylon Leather Products
(Retired) +947********
2. Mr. Anura Wijesinghe Deputy General Manager Diesel & Motor Engineering Plc +947********
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