Remote Customer Service Specialist with 10+ Years Experience
Resume:
NIKOLE MACDONALD
Administrative Assistant
********@******.***
Norwalk, CT
Experienced professional skilled in client relations and customer service, adept at supporting and coaching individuals through their career development. Demonstrates strong organizational and multitasking abilities in fast-paced environments. Ready to leverage extensive experience in administrative tasks to excel as an Administrative Assistant and contribute positively to team success.
PROFESSIONAL SUMMARY
Ability Beyond
Norwalk, CT
Jul 2022 - Sep 2024
Ability Beyond
Norwalk, CT
Jun 2022 - Jul 2022
STAR Inc.
Norwalk, CT
Sep 2021 - Jun 2022
Betsy & Company
Norwalk, CT
Oct 2012 - May 2015
Kids Count
Norwalk, CT
Sep 2008 - Jun 2009
EXPERIENCE
Assistant Career Development Manager
• Cultivate client relationships to ensure the highest level of customer service Support clients with on the job training by analyzing and establishing appropriate work routine to follow
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Complete agency and funder documentation as required by the State funded and bi weekly payroll.
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• Provided one-on-one coaching sessions to support clients throughout the job search process. Employment Specialist
Established relationships with local employers to identify job openings and secure placements for clients.
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Delivered high-quality customer service, addressing client inquiries and concerns with professionalism.
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Offered guidance on workplace accommodations or modifications needed by clients with disabilities or other special needs.
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Conducted intake interviews to gather relevant information about clients' work history, education, and career goals.
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Program Coordinator
• Utilized problem-solving and analytical skills to deliver positive solutions. Maintain all written documentation necessary to meet the agency standards and funding guidelines.
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• Establish goals and objectives, design teaching strategies and analyze data collection systems. Balanced part-time professional commitments with full-time childcare responsibilities demonstrating excellent time management and multitasking skills.
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Event Coordinator
Served as the primary point of contact for clients, addressing concerns, drafting proposals or inquiries in a timely manner.
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• Coordinated with third party vendors as part of service packages.
• Executed preliminary staging for all events, actively troubleshooting issues as necessary. Preschool Teacher
Directed activities that promoted physical and social development such as games, storytelling, and arts and crafts.
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Parent Teacher
Organization (PTO)
Norwalk, CT
Sep 2007 - Jan 2015
Wilton YMCA
Wilton, CT
Oct 2006 - Jun 2008
BabyZone.com
Norwalk, CT
Oct 2004 - Mar 2007
Hirepotential
Denver, CO
Feb 2001 - Sep 2001
MemberWorks
Stamford, CT
Sep 2000 - Jan 2001
Nine West Group,
Inc.
White Plains, NY
Feb 1998 - Apr 2000
Nine West Group,
Inc.
Norwalk, CT
May 1997 - Feb 1998
Nine West Group,
Inc.
Norwalk, CT
Jan 1996 - May 1997
Nine West Group,
Inc.
Norwalk, CT
• Educated parents and increased their engagement in their children's development.
• Structured age-appropriate lesson plans with specific social, emotional, and academic goals. Board Member & Project Manager
Served on the board for 8 years as both the Membership Coordinator and Co-President & managed school store.
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• Recruited and trained volunteers to help transport products and operate the points of sale. Junior Achievement volunteer teacher that taught lessons and offered activities teaching financial literacy, economic government, work readiness, and entrepreneurship.
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Nursery School Teacher - Part Time
• Crafted a weekly newsletter that provided a calendar and engaged parents in the community. Monitored children's progress and discussed challenges with parents and caregivers to foster open communication.
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• Created and assigned interactive lesson plans for basic early learning skills. Fairfield County Connecticut Regional Guide - Part Time
• Produced the weekly newsletter and updated editorial content on the website home page.
• Compiled local kid-friendly events and approved them to be added to the regional calendar.
• Provided regular website maintenance and posted on the regional message boards. Customer Relations Manager
Screened and interviewed employment applicants through the assessment of their technical and professional skills.
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• Served as the primary point of contact for customers and conducted service calls with clients.
• Attended local job fairs as part of the recruitment process for the company candidate database. Senior Account Manager
Worked as a company liaison to clients that fostered constructive relationships and maximized performance.
•
• Responsible for the direct supervision of the Account Coordinator and Training Specialist. Streamlined communication channels to ensure cohesion between the sales, product development, creative, marketing, financial, telemarketing, customer service, operational, and data processing aspects of client programs.
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Regional Director of Customer Service
• Responsible for the onboarding and supervision of thirteen account coordinators.
• Operated as a liaison between upper management, customer service and sales representatives. Provided sales support for high-volume special events including the Las Vegas and New York shoe shows.
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Field Merchandising Associate
US
Account Coordinator/ Calico Division
US
Customer Service Representative/ Calico Division
US
May 1995 - Jan 1996
Nine West Group,
Inc.
Norwalk, CT
Aug 1994 - May 1996
Assistant Account Coordinator/ Nine West Division
US
Keene State College
Jan 1992
EDUCATION
B.S. in Psychology
SKILLS
• Database Management • Customer Relationship Management • Microsoft Office Suite
• Client Relations & Customer Service • Organizational Skills • Excellent Communication
• Teamwork and Collaboration • Multitasking
CERTIFICATIONS
• Google AI Essentials from Google!
References available upon request
REFERENCES
Treasure House
Norwalk, CT
Jun 2025 - Present
VOLUNTEER EXPERIENCE
Sales Associate
• Performed cleaning tasks, keeping store neat and organized.
• Assisted customers with product selection to ensure customer satisfaction.
• Organized merchandise displays to promote higher levels of customer engagement.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
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