Customer-Focused Social Services Professional

JENNIFER B. HETRICK

Phoenix,AZ

602-***-**** *******@*****.***

Throughout my entire career, I have always approached my work from the perspective that I am there to help my clients through a difficult time in their life. I have a detailed knowledge and experience with federal and state, social and medical service laws, regulations, and policies. No matter the industry, successful service derives from building trust and understanding with people.

● Time Management

● Collaboration

● Compassionate

● Adaptability

● Communication

● Excellent written and verbal skills

● Employee Satisfaction

● Problem Solving

● People Focused

● Goal Driven

● Creative Problem Solving

● Empathetic & Courteous

● Organizational Skills

● Detail Oriented

CORNERSTONE CAREGIVING PHOENIX,AZ

CAREGIVER 3/2024-4/2025

● DID COOKING AND CLEANING OF HOUSE

● DID DIAPER CHANGES AND ASSISTED WITH CHANGING CLOTHES

● SAT WITH CLIENTS AND SOCIALIZED WITH THEM

● DID SHOPPING FOR CLIENTS

RANDSTAD USA PHOENIX,AZ

Temporary Error Resolution Worker 2/2024-3/2024

● Computer work correcting tax return errors.

ARIZONA DEPARTMENT OF ECONOMIC SECURITY PHOENIX,AZ

Disability Examiner III 9/2013–1/2023

● Processed applications and reconsiderations for both new benefits and continuation.

● Requested records from medical and education sources.

● Coordinated gathering information from the claimant, 3rd parties, and/or Attorneys needed to process claim.

● Consulted with medical and vocational staff to determine the claimants’ limitations.

● Ordered Consultative Exams for claims requiring additional information.

● Reviewed all case information to compare status to the rules of disabilities by Social Security.

WV DEPARTMENT OF HEALTH AND HUMAN SERVICES CHARLESTON,WV

Senior Disability Evaluator 12/2005–9/2013

● Processed applications and reconsiderations for both new benefits and continuation.

● Requested records from medical and education sources.

● Coordinated gathering information from the claimant, 3rd parties, and/or Attorneys needed to process claim.

● Consulted with medical and vocational staff to determine the claimants’ limitations.

● Ordered Consultative Exams for claims requiring additional information.

● Reviewed all case information to compare status to the rules of disabilities by Social Security.

WV DEPARTMENT OF HEALTH AND HUMAN SERVICES CHARLESTON,WV

Economic Service Worker 9/1997–12/2005

● Processed Food Stamps(SNAP)and Medicaid Applications via face-to-face, phone, and paper for both new benefits and continuation.

● Review income and assets to determine benefit eligibility.

● Assisted training new workers and others.

Bachelor’s degree Math Education

California University of Pennsylvania California,PA

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