Software Test Engineer and Business Analyst Resume Title

Mark Paddock

484-***-**** ************@*******.*** LinkedIn

SUMMARY

Experienced Quality Assurance professional with a strong background in manual and automated testing across diverse industries. Adept at designing comprehensive test cases, executing rigorous QA processes, and collaborating closely with development and product teams to ensure flawless software delivery. Proven ability to leverage productivity tools and automation frameworks for efficient testing, consistently achieving high-quality project deliverables.

EDUCATION

Arcadia University, Glenside, PA, incomplete

2016

Bachelor of Arts, Business Administration

Ursinus College, Collegeville, PA

1995

Continuing Education, Accounting

Syracuse University at Utica College, Utica, New York

1986

Continuing Education, Computer Science

State University of New York, Delhi, New York

1984

Associate of Applied Sciences, Hotel/Restaurant Management

WORK EXPERIENCE

Oracle America, Inc. Oct 2022 - Jun 2025

Senior Associate Test Automation Engineer Malvern, PA

•Crafted and executed API tests using Postman to validate component data against written requirements, aligning with a thorough QA process.

•Developed and executed automated UI tests using an in-house Selenium tool to ensure compliance with software standards.

•Executed manual designed tests in Quality Center for regression testing and Jira bug reported tickets

•Validated Revenue Cycle software versions across four environments to support effective test automation and smooth project delivery

•Collaborated with product managers, developers, and analysts to refine testing strategies and support development within an Agile framework.

•Conducted usability demonstrations and communicated detailed test outcomes during department meetings.

•Managed the testing approval process via GIT, ensuring tracking of requirements and validation of tests.

•Enhanced regression testing protocols by identifying failing tests and resolving issues through Jira.

•Drove a reduction in automation failures to 0% by detecting environment issues and coordinating corrective actions via Jenkins.

•Utilized SQL queries to verify and compare test results, ensuring data accuracy.

•Mentored new associates in testing methodologies and process improvements to strengthen team capability.

Cerner Corporation (acquired by Oracle America Inc.) Feb 2015 - Oct 2022

Test Automation Engineer Malvern, PA

•Leveraged automation tools such as Postman and Selenium to implement a shift-left testing process early in the development lifecycle and integrate regression test suites.

•Validated HL7 messaging transactions with new PIDs and messaging

•Participated in JAWS accessibility testing to support documentation and execution for new feature validations.

•Executed comprehensive software tests following SDLC in Agile/Scrum environments and supported user acceptance testing.

•Designed and executed detailed test procedures for the Soarian Financials application using Quality Center.

•Collaborated with scrum masters, developers, and analysts to refine testing strategies and achieve quality software deliverables.

•Strengthened regression testing standards by documenting and resolving failing tests using Jira.

•Performed SQL-based verification activities to ensure the accuracy of test data for validation efforts.

•Engaged in project meetings from inception through general acceptance to align testing efforts with project objectives.

•Mentored new associates to enhance their understanding of testing processes and contributed to team development.

Siemens Healthcare (acquired by Cerner Corporation) Jan 2014 - Feb 2015

Software Testing Engineer, Healthcare Malvern, PA

•Created and executed software tests for complex applications, following SDLC in Agile/Scrum methodology and for user acceptance testing

•Designed, created, and executed test procedures for Siemens' Financial and Clinical applications in HP Quality Center

•Interacted with scrum master, developers and analysts and discussed requirements, testing strategies, and supported development in agile environment to improve quality software

•Served on regression testing team that increased solutions which standardized levels of regression testing for applications

•Analyzed requirements, hazards mitigations, user stories, and test procedures to update and develop test procedures for regression team, over six months

•Increased weekly testing by updating automation testing environments

•Reported defects and issues in CharmNT to communicate and report across departments

Validated corrected defects through retesting in reported and proceeding service packs

•Created and utilized SQL queries to verify test and comparison results

Performance Impact at Merck Pharmaceuticals Oct 2011 - Jul 2013

Technical Administrator, Human Resources North Wales, PA

•Setup e-Learning courses for over 70,000 employees and helped coordinate training, classroom and e-learning.

•Successfully setup and updated e-Learning course files to deploy on servers and internal websites, such as, Building a Team; Improving Performance; Setting Objectives

•Interacted with design team to verify multi-lingual e-Learning Management System courses worked properly.

•Updated team website using SharePoint to improve communication for managers on required e-Learning courses and virtual classroom links

•Coordinated business meetings for facilitation by instructors for training classes.

•Participated in management training setups with materials and computer training systems

•Created department metrics for online class completions to keep managers updated

•Coordinated iPad Implementation project plan for iPad sync/charging carts, iPad access as interactive training evolves to use iPads for classroom training

Synectics Group, Inc Dec 2005 - Sep 2011

Business Analyst - Quality Assurance Allentown, PA

•Managed all aspects of Software Development Life Cycle in traditional waterfall and Agile methodologies.

•Wrote all functional specifications and operational documentation.

•Coordinated project plans for completion of software application functionality by scheduling daily Document Specification meetings with VP of Client Services and VP Development

•Executed Ul and API testing to verify application functionality and data validation

•Authored quality assurance reports and metrics on weekly and monthly basis through Excel and SharePoint

•Demonstrated updates or new functionality to application to nearly 20 team members and 5 of our top clients

•Wrote comprehensive application test plans and application test cases executed by Quality Assurance team

•Configured application setups for customer's specific software criteria

•Created and executed SQL queries to verify application

•Transitioned Quality Assurance team from Excel to SpiraTest application to execute test cases

•Planned application stress testing with Development team to improve application performance and database stability

Merck Pharmaceuticals Feb 1998 - Dec 2005

Promotional Application Specialist, Financial, Marketing and Promotional Division North Wales, PA

•Tested and record results of new software version updates for financial software applications to developers

•Determined the root cause of testing discoveries by analyzing software defects and issues

•Handled incoming calls, emails, or voicemail support for the Marketing and Finance divisions

•Communicated to the Technical Support & Training Department of new procedures, announcements, product updates through email, meetings, and departmental web-based site

•Created and provided weekly and monthly metrics for account manager, primary sales team, and business account manager on support information and upcoming events using Excel, Access, and custom application extracts

•Served as lead trainer for new corporate personnel on multi-functional application, integrated query report system, and web-based interface system

•Trained employees through WebEx or classroom settings in order to keep them up to date on application updates

SKILLS

•Selenium

•Java

•SQL

•Quality Center / ALM

•Quality Assurance

•Jira

•GIT

•Automation Testing

•Manual Testing

•Team Collaboration

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