Versatile Service Professional with Strong Communication Skills

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Resume_Sample.docx {Q

Shanqunique Sampson

[Decatur, Ga, 30034 [**********@*****.*** ] [404-***-****]

Professional Summary

Dedicated and dependable professional with experience in customer service. hospitality, home

health care, cleaning services, and security. Skiled in providing excellent cient suppor,

‘maintaining safety and cleanliness standards, and handling administrative duties. Strong

‘communicator witha proven ably to work in fast-paced environments while delivering quality

Work Experience

ACS - Atlanta Cleaning Services

Cleaner- 2015-2018

* Performed commercial and residential cleaning tasks with attention to detail

+ Ensured sanitary and safe environments for clients.

+ Provided reliable service and supported client satisfaction,

Right at Home - Home Health Care

CCaregiver- March 2018- August 2021

*+ Assisted clients with daily ving activities including meal preparation, mobility, and hygiene.

*+ Provided companionship and monitored client wel-being.

+ Maintained accurate records and communicated with families and supervisors.

Dynamic Security Company

‘Security Oficer- December 2018- October 2021

* Monitored premises to ensure safety and security for clients and staf.

* Conducted routine patrols and reported any safety concerns.

* Provided excellent customer service while enforcing company policies.

GTL - Customer Service Representative

Customer Service Representative- February 2020- June 2022

* Assisted customers via phone with account management and issue resolution

+ Handled bling inquiries, troubleshooting, and service suppor.

+ Maintained professionalism and met call quality standards.

InTown Suites - Front Desk Clerk

Front Desk Clerk Jan 2022 Mar 2023

+ Greeted and helped guests with check.ins, check-outs, and reservations.

+ Handled payments room assignments, and guest concerns,

*+ Provided excellent hospitality to ensure positive guest experiences.

The W Hotel - Customer Service Representative

Customer Service Representative- March 2023- Present

+ Delivered high-quality guest service in a luxury hospitality environment.

* Assisted with reservations, inquiries, and special guest requests.

‘+ Ensured customer satisfaction by resolving concems promptly.

Skills

* Customer Service & Client Relations

* Hospitality & Guest Services

+ Cleaning & Sanitation Standards

* Security & Safety Monitoring

* Communication & Problem-Solving

+ Administrative & Front Desk Support

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