Administrative and Customer Service Professional

MARY CHAN

*** ********* ***** #**

San Bruno, CA 94066

650-***-**** home or 650-***-**** mobile

**********@*****.***

OBJECTIVE:

To obtain a challenging Administrative or Customer position where I can utilize my skills and experience.

EXPERIENCE:

June 2021 to. Outdoor Supply Hardware

Present Millbrae, CA

Customer Service

I also have over 9 years of Customer Service within Retail. I greet customers; answer in-coming and transferring calls; made copies; schedule deliveries;worked the cash register, and did inventory audits.

Customer Service

• Answering in-coming and transferring calls

• Made copies and schedule deliveries

• Cash Register

• Inventory Audit

• Schedule Lunches and Breaks

February 2000 to PERKINS COIE LLP

October 2017 Palo Alto, CA

Patent, Trademark, Corporate and Litigation Record Specialist

During my 17 years Career in Perkins Coie LLP., within the firm’s policies and procedure. I was able to provide filing support, and maintain client files and scanned documents to internal clients by email, and uses other office equipment. I filed Corporate Certifications alphabetically and client files numerically and was able to communicate verbally, and written with external, and internal clients. I am proficient with OutLook; Excel; Microsoft Word; Legal key by creating files and generating reports, and familiar with Document Management System by creating records through file site, and work with Records Mangers and Information Mangers in creating a link before burning a CD for file transfer. Prepare Court filing of Pleadings.

Assist in giving hires orientation. Up-date Attorney binder.

• External correspondence to clients

• Legal filing

• Created indexes

• Data Entry

• Assisted in Receptionist duties as needed

• Prepared reports from database

• Set up and maintained filing system

• Retrieved and distributed files

• Provided training to Records staff

• Completed File Transfers

• Retrieved and Send offsite records

• Created CD of File Transfer

June 1999 to ARCHERS MANAGEMENT SERVICES

February 2000 GREEN, RADOVSKY, MALONEY & SHARES LLP

San Francisco, CA

Record Specialist

• Duties include Legal filing

• Data entry

• Maintained Library system

March 1999 to PITNEY BOWES MANAGEMENT SERVICES

June 1999 SEDGEWICK, DETERT, MORAN AND ARNOLD LLP

San Francisco, CA

Record Specialist

• Legal filing

• Data entry

• Sorted records

• Maintained Library system

August 1998 to HEALD COLLEGE CENTRAL ADMINISTRATIVE OFFICE

November 1998 San Francisco, CA

Credit Clerk

• Answered Switchboard

• Filing

• Sorting

• Typed correspondence

• Data entry

• Mail Merge

• Mail distribution

SKILLS: Microsoft Office, MS Outlook, Adobe Acrobat, Booking Travel and Conference Rooms Arrangements, Calendaring, Ordering Supplies, Invoices, Skype, Visio Organizational Chart Software, PowerPoint, OMS File Site, Workshare, Accutrack System, General Accounting,

Web Design, Marketing, Bilingual: Cantonese

EDUCATION: University of Phoenix, San Francisco, CA Bachelor of Science in Ecommerce Information Technology

REFERENCES: Upon Request

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