Aspiring Management Professional with Leadership Expertise
Resume:
Farrah Heurtelou
Remote
*************@*****.***
Accomplished, trustworthy professional; pursuing to obtain a management position with a company or oganizatoin that promotes professional growth and allows me to utilize my skills and knowledge to contribute to the success of the organization.
● Very thorough and efficient
● Quick learner and hardworking
● Ability to handle issues and irate customers quickly and politely
● Able to convey information effectively and efficiently
● Strong leadership skills- motivating, developing, and directing
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
● Great ability to prioritize to meet deadlines
● Communicating effectively as appropriate for the needs of the audience Farrah Heurtelou
Phone: 954-***-****
*********@*****.***
Work Experience
Admissions Advisor
Kaplan University-Cypress Creek, FL
March 2014 to March 2022
· To advise and counsel students through the Admissions process, facilitate collection of required Admissions documents relevant to the 1st term start.
· Operate within federal and state regulations at all times. Adhere to and comply with corporate, state and federal policies for Admissions.
· To maintain consistent contact w/students, providing highest level of customer service.
· Provide accurate and timely information regarding academic programs, application, enrollment procedures, requirements and Admissions related information.
· To ensure adequate knowledge of programs offered, keep current with program changes, participate in training programs for self-improvement and development.
· To ensure students have realistic expectations regarding their course of study, adhere strictly to established standards for Admissions.
Customer Service Representative/ Customer Service Manager/ Training Manager
Vast Tec Support LLC.-Delray Beach, FL
January 2012 to February 2014
● Managed a group of supervisors to ensure all representative had all the necessary tools to answer the incoming calls and provide quality customer assistance
● Trained all new customer service representatives and provide them with the tools necessary to succeed
● Produced reports on all representatives and supervisors to ensure that the productivity stayed above 97% of the work time
● Created and implemented policies and procedures to control a positive working environment Education
Master in International Business
Everest University Pompano Beach - Pompano Beach, FL 2014
Bachelor of Science in Business Administration
Everest University Pompano Beach - Pompano Beach, FL 2010
Skills
• Very thorough and efficient
• Quick learner and hardworking
• Ability to handle issues and irate customers quickly and politely
• Able to convey information effectively and efficiently
• Strong leadership skills- motivating, developing, and directing
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Great ability to prioritize to meet deadlines
• Communicating effectively as appropriate for the needs of the audience Farrah Heurtelou Phone: 954-***-**** *********@*****.***
• Customer service
• Live chat
• Technical support
• Salesforce
• Academic advising
• Leadership
• Quality assurance
• Sales
• Data entry
• Account management
• Team management
• Conflict management
Contact this candidate