Transactional Processing & Customer Service Associate
Resume:
T
Pamela
Thomas
Thomaspamela***@g
mail.com
SUMMARY
Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. many years of guaranteeing security of incoming and outgoing transactions.
Dependable Transaction Processing Associate delivers highest quality of customer service to clients. Carefully handles client information requests. Responds to questions and queries rapidly with attention to detail. Forwards accurate information promptly to maintain customer satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
SKILLS
1. Empathy
2. Communication
3. Patience
4. Problem-solving
5. Active listening
6. Reframing ability
7. Time management
8. Adaptability
9. Professionalism
10. Attention to detail
11. In-depth product and service
knowledge
12. De-escalation and conflict
resolution
13. Cultural sensitivity
14. Team collaboration
15. Creativity
•
EXPERIENCE
Transaction Processing Associate
Florham Park, New Jersey
Conduent State Healthcare/ Jul 2023 to Jan 2026
• Processed healthcare transactions accurately and efficiently for diverse client needs.
• Maintained accurate records of all transactions processed. Received, processed, and organized transactional documents and transmitted to clients.
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• Monitored compliance with applicable regulations governing financial transactions.
• Calculated income and social security tax deductions. Sales Representative
Margate, Florida
Global response/ Oct 2021 to Feb 2023
Customer Service Representative
Plantation, Florida
Nations Benefit/ Jun 2019 to Feb 2021
• Engaged customers through effective communication and relationship building.
• Demonstrated product knowledge to assist customers in making informed decisions.
• Collaborated with team members to achieve sales goals and improve processes.
• Resolved customer inquiries and complaints with a focus on satisfaction. Answered inquiries from prospective customers regarding features of products and services offered.
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• Analyzed customer feedback to improve products and services. Analyzed sales space capacities based on system parameters, securing high stock availability.
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• Utilized CRM systems to track customer interactions and manage leads effectively.
• Assisted customers with inquiries regarding benefits and services offered. Resolved customer complaints through effective communication and problem-solving techniques.
•
• Documented customer interactions in the company's CRM system for future reference. Provided feedback to management on common customer issues and service improvements.
•
Answered customer inquiries and provided accurate information regarding products and services.
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EDUCATION AND TRAINING
Sunrise High School
Fort Lauderdale, FL
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