Versatile Operations and Service Professional

T C Theresa C. Smith

Salisbury, NC ***** 704-***-**** ************@***.***

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OBJECTIVES Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

SKILLS Highly efficient in 10-key, 40

wpm, collections, client service,

fast learner, very organized,

performs well under pressure,

team player and highly

motivated. Computer literate in

Microsoft Office: Word, Excel,

and PowerPoint. Vision:

Boss/Fast, CAPS, IDS, Basix &

Vista, Document Direct & Image

View, IDX system.

• • Retail sales

WORK HISTORY DELI AND PRODUCE ASSOCIATE 03/2024 to 01/2026 Harris Teeter Salisbury, NC

Preparing, processing, packaging, and stocking products according to Fresh Foods Standards. Also responsible for providing customer service, cleaning work areas, unloading stock, and reloading salvage products according to Fresh Foods Standards.

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SUBSTITUTE CAFETERIA WORKER 10/2016 to 2021

Rowan/Salisbury Schools

Line server for the day. Works dish room. Unload and store all items for weekly truck delivery. Cashier. Helps in all areas when needed.

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CONCORD HIGH SCHOOL 09/2014 to 10/2016

Cabarrus County School Concord, NC

Server for the Healthy Bar. Makes all salads for main line and fast-food area for the day. Works Dish room. Unload and store all items for weekly truck delivery. Cashier. Helps in all areas when needed.

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LARGE CORPORATE MIDDLE OFFICE-AVP 05/2008 to 2013

Bank of America Charlotte, NC

Identify, resolve, and discover root causes through research and analysis to provide solutions in a timely manner. Support Large Corporate, Real Estate and Business Banking client support centers. Utilizing expertise to drive results in complex requests. Provide day-to-day account servicing and resolution for routine to moderately complex inquiries and operational requests for accounts and clients. Send emails to over 60+ banks for daily float totals as well as informing us of our internal Float and RE areas of the float totals.

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GLOBAL CLIENT SERVICES OFFICER 04/2001 to 04/2005

Bank of America Charlotte, NC

Primary point-of-contact for several Large Dollar Corporate Real Estate client inquiries and problems related to Treasury Management Products and Services, such as, Sweep, ACH, and Lockbox. Work closely with account officers and Treasury Management Officers. Processed orders for opening and closing accounts, ordered photocopies of statements and canceled checks, researched posting errors. Trouble shooting for unsatisfied clients and daily client interaction.

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CAROLINA FIRST 01/2001 to 03/2001

Bank Resource Columbia, SC

Auditing Asst.: Worked one on one with Linda Anderson, manager of Mortgage Communications in auditing Carolina First. Processed information onto an excel spreadsheet of all auditing data. Maintained all reports and boxed activity for auditors.

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NEW BUSINESS POLICY ISSUE ANALYST 04/1999 to 06/2000 Transamerica Charlotte, NC

Issuing of fixed and variable annuity contracts. Assembly and proofing of policy specifications, issuing any duplicates or revisions requested on existing business. Applying payments sent in for existing policies from wires and checks. Administrator for relocating variable annuity businesses to Cedar Rapids through daily communications via Excel spreadsheets.

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• Company relocated to Cedar Rapids, IA

REAL ESTATE TREASURY SERVICES REPRESENTATIVE 06/1996 to 04/1999 NationsBank Charlotte, NC

Primary point-of-contact for resolution of Middle Market Real Estate client inquiries and problems related to Treasury Management Products and Services, such as, Sweep, ACH, and Lockbox. Work closely with account officers and Treasury Management Officers. Processed orders for opening and closing accounts, ordered photocopies of statements and canceled

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checks, researched posting errors. Trouble shooting for unsatisfied clients and daily client interactions.

SUPPORT SPECIALIST II 04/1994 to 06/1996

NationsBank Charlotte, NC

Processed outgoing international wires and drafts in US dollars and foreign currency. Worked closely with traders to obtain rates for foreign currency wires. Sent telex and swift messages to foreign banks notifying them of incoming money. Client service in a call center setting.

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Southern States Buckhannon, WV 04/1991 to 02/1994 Processed all paperwork for end of day and end of month closings. Opened, collected and took legal action against all thirty-day charge accounts. Processed loans for high dollar farm equipment. Billed and sold liquid petroleum gas and tanks.

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CASHIER 06/1986 to 04/1991

Ames Department Store Buckhannon, WV

Worked as lead associate in the household furnishings and the automotive departments. Helped with price changes, stocking of shelves and maintaining shelves for shoppers. Customer service.

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EDUCATION Medical Administration Certification 06/2009 UNC Charlotte, Charlotte, North Carolina

General Business courses – no major 05/2004

Central Piedmont Community College, Charlotte, North Carolina High school diploma 06/1986

Buckhannon-Upshur High School, Buckhannon, West Virginia REFERENCES References available upon request

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