Versatile Remote Customer Service Specialist with 30+ Years Experience

TONI Y. CLARK 703-***-****

OBJECTIVE: To obtain a position in which I can serve others, I desire to learn and grow within the company so that I will utilize and enhance my skills as well as provide an opportunity for continued growth.

QUALIFICATIONS

Clerical

All facets of clerical included typed letters, memos, office supply inventory, set up binders for policy& procedures, filing and faxing. Performed data entry functions accurately. Answered multi-phone lines utilizing Isotec Phone Systems, Memorex Telex, and AT&T, set up appointments, mail distribution, set up conference room and executive travel arrangements. Maintained personnel records, timesheets, payroll, budget information, accounts payable & receivable, and Notary Public (NC).

Medical Billing

Medical Billing of Medicare, Medicaid, 3rd Party Billing and other insurance carriers. Correspondence, update and correct patient information, Medicare Appeals and various other duties.

Customer Service

Interacted with customers in various settings. Adapted to working in diverse surroundings.

Serviced customers in telephone sales, services and various other offers. Maintained contact with department officials, legislators and public.

Management Support

Supervised a staff of 4 in a office of general accounting.

Provided clerical support for Chief of Fisheries also 9 faculty doctors.

Manage all office operations of a computer equipment and supply company.

EMPLOYMENT HISTORY

4/24-4/25 – Concentrix/Blue Cross Blue Shield NC – Customer Service Rep

Assisted with insurance questions, verifying, mailing, enrolling & cancelling

6/18 – 4/24 – Grubhub, Doordash, Uber, Lyft – Delivery Driver

Pick up & Deliver food to customers, Pick up & Deliver Customers by app

07/15-07/18 Alorica – American Express Customer Service Rep Jacksonville, NC

Assist with Membership Rewards, payment, online assist, general questions

02/15 – 07/15 Speedway – Customer Care Representative, Indianapolis, IN

Cashier, Stocking, Cleaning, Cooking & Prepping Food.

11/11- 07/15-LGC Associates, Banquet Server, Indianapolis, IN

I set up, service clients, clear plates and clean facility afterward. I also arrange tables, chairs, table linens, china, silverware, glassware, and centerpieces; picking-up and delivering guests meals from the kitchen; responding to special requests; providing beverage services

6/12-8/12-Rural Metro Ambulance Services/OfficeTeam, Medical Billing Rep, Indianapolis Reviewed Administration/Quality Assurance• Receipt and processing of Patient Care Reports (PCR's)• Review of PCR's to compile data• Skip traces patients to determine correct demographic information• Creates incident batches if the information does not cross over from the Computer Assisted Dispatch (CAD) system and validates incident batches• Pre-bill PCR's by verifying insurance information via on line eligibility tools or contacting payors, patients, hospitals.

01/13-12/13 – Chiropractic Wellness Center, Patient Care Coordinator, Carmel, IN Checked patients in and out, posted payments, set payment arrangements, administered back and foot scans, helped with spinal rehab and set appointments for massages.

EDUCATION

Computer Learning Center, Springfield, VA - Certificate, Computerized Bus. Sys.

Coastal Carolina Community College, NC - Major in Business Management

Jacksonville Senior High School, Jacksonville, NC - Diploma

REFERENCES: Available upon request.

Contact this candidate