Sr Business Development Manager/CUDL Representative/ Customer Service
Resume:
Pamela Painter
Sacramento, CA **828
*********@*******.***
SUMMARY
Over 30 years of success in customer service business development, sales, marketing, and banking driving loan growth and market expansion
Proven expertise in developing and maintaining dealer and federal employee relationships to increase loan volume and membership.
Strong leadership and staff training skills with a decade of experience mentoring teams to surpass sales targets.
Proficient in Microsoft Office Suite (Microsoft Word, Excel, Outlook, Teams, Zoom, etc.) for effective communication and reporting.
Exceptional negotiation, communication, and problem-solving abilities applied to complex business challenges.
Highly organized, multitasker with superior time management and customer service skills ensuring consistent delivery of results.
PROFESSIONAL EXPERIENCE
Sr. Business Development Officer/Credit Union Direct Lending Representative
First US Community Credit Union, Sacramento, CA 12/2016 -05/2025
Coordinated sales and marketing with Credit Union Direct Lending (CUDL) dealers, managed relationships/Account Management, created materials to increase leads, communicated offers, and tracked market trends.
Directed sales, and marketing initiatives for all CUDL-approved automotive, RV, boat, and motorcycle dealerships across a twelve-county region which includes two hundred dealerships, driving consistent growth in in indirect loan production/Auto Financing
Built and kept strong dealer relationships by sharing updates and campaigns to boost participation and loan growth.
Collaborated with internal teams to develop marketing materials and dealer communications, enhancing loan generation and load funding outcomes.
Analyzed competitor rate sheets and market conditions, providing strategic recommendations to senior management to maintain a competitive edge.
Led business development initiatives targeting federal employees, managing federal liaison relationships and expanded membership outreach.
Supported the Consumer Loan Department, Collections, and Contact Center teams by resolving dealer, member, title, collections, and funding issues.
Delivered detailed monthly and quarterly reports to senior leadership, tracking indirect lending performance and dealer activities.
Trained and cross-trained new Senior Business Development Officers on dealer management, GoGreen loans, cold calling, and federal employee outreach.
Maintained ongoing training of Business Development Officers.
Represented the Credit Union at trade shows, community events, and membership drives to enhance brand visibility and foster business growth.
Conducted educational presentations for dealers and federal partners to communicate program updates and promote shared success.
Prospecting new dealerships.
Coordinate and participate in community events.
Home Goods
Key Carrier/Coordinator
05/2014 – 12/2016
Open and close store
Direct/Supervise employees engaged in sales, inventory, reconciling cash receipts and customer service and cross selling TJX credit cards.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Instruct/support employees on how to manage difficult and complicated transactions/sales.
Assign employees to specific work duties.
Compute sales prices, total purchases, receive and process cash or credit payments.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, vouchers, balancing cash drawers, running balancing reports, balancing vault cash, preparing day end deposit for Garda pickup.
Maintain employees cash drawers to comply with company policies on max cash limits, depositing money from over the limit drawers to vault/withdrawal cash from vault when employees need cash for their registers.
Prepare cash drawers for opening.
Price, arrange and display merchandise to promote sales.
Business Development Officer/Teller Supervisor/Credit Union Direct Lending Representative
Safe Credit Union, Sacramento, CA
10/1995-10/2011
Developed and maintained strategic partnerships with local businesses, SEG’s and community organizations to expand membership and drive loan growth.
Provided financial consultations and solutions for small business clients, enhancing member satisfaction and retention.
Visit Dealerships in a six-county area to promote SAFE loan products which included one hundred seventy dealerships.
Support Lending/Funding departments.
Teller/New Accounts Representative/Loan Processor/Statewide Business Development Officer
Golden 1 Credit Union, Sacramento, CA
04/1990-10/1995
Established partnership with state agencies across the assigned territory from Turlock to the Oregon border to provide on-site financial services and support for existing members.
Opened new accounts and enrolled members across various product types while promoting credit union benefits and services.
Clean Driving Record
EDUCATION
High School Diploma
Lincoln High School, Stockton, CA
REFERENCES
Julie Ainsworth
Senior Vice President/Chief Operating Officer
First US Community Credit Union
Sacramento, CA
Julie Lessard
Vice President Consumer Loans
First US Community Credit Union
Sacramento, CA
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