Dynamic Intern-Level Case Management Candidate

Zakiya Willis

**** ***** **** *** *******, IL ***20

773-***-**** ~ ************@*********.***

Summary

Dynamic Case Manager with over 5 years of experience in client assessment and care planning. Proven expertise in managing a diverse case load of over 60 clients, developing tailored care plans, and advocating for client needs in various settings. Recognized for successfully navigating complex case resolution and enhancing service delivery through effective collaboration. Committed to empowering individuals and families, ready to contribute exceptional interpersonal and problem-solving skills to improve client outcomes.

Housing Benefits Specialist, Envision Unlimited, Chicago, Illinois 05/22-02/25

Assessing clients’ eligibility and determining their housing and service needs.

Facilitated the search for available properties and negotiated terms on the behalf of clients.

Collaborating with government agencies, community organizations, and property owners Ensure clients understand their rights and responsibilities as tenant.

Investigating and resolving client and landlord issue, fostering amicable solutions.

Providing clients with information and referring them to additional program or service

Preparing and maintaining daily logs, records, activity documentations, and reports for ongoing case management.

Understood and adhering to program rules and restrictions SSI/SSDI Outreach, Access and Recovery (SOAR) program

Case Manager, Community Care System, Inc., Chicago, Illinois 08/18- 05/22

Conducted assessments and reassessments for a caseload of 60 older adults every six months.

Developed tailored care plans that aligned with identified client needs.

Ensured service eligibility for all clients prior to delivery of services.

Performed field visits as needed to home, hospitals, and nursing homes.

Supported clients in managing behavioral health challenges, chronic illnesses, and medication regimens.

Screened for income support related to benefits and entitlements available to older adults.

Psychiatric Rehabilitation Service Coordinator, Generation at Columbus Park, Chicago, Illinois 02/17-08/18

Developed comprehensive care plans and MDS assessment to each individual needs of residents with case load of 30

Monitored and redirected behavior through 1:1 individual counseling.

Guaranteed resident safety according with policy, guidelines and legal procedures

Facilitated referrals for residents to appropriate practitioner for additional treatment and personal care.

Patient Registration, Cook County Hospital, Chicago, Illinois 09/15-02/17

Ensured all documents were properly filled out and inputted into the system

Performed insurance data entry and answering telephone

Entered and verified patient’s demographics and billing information at time of check in

Scheduled, canceled, and confirmed patient’s appointments and tasks for clinic

Education

Bachelor of Applied Science Degree - Healthcare Management, Westwood College, Chicago, IL

Medical Billing/Coding Diploma, Banner Institute, Chicago, IL

CNA Certificate, Oliver Harvey College, Chicago, IL

Medical Billing & Office Assistant Certificate, Career Academy, Chicago, IL

Electronic Medical Records, Dialysis Tech Training Center, Chicago, IL

CITI PROGRAM, TCS Education System, Chicago, IL

Department of Children and Family Service Training, Chicago, IL

Skills

Medical Front Office - Medical Terminology, Insurance Guidelines/Terminology, ICD-9/CPT-4/HCPCS Coding

UB-92/CMS-1500/IDPA 2360 Claim form, Medisoft & Medical Manager billing software, Insurance claim reimbursement

Systems knowledge – Windows XP, Nebo, Ndas Software, Matrix Care, Power Chart, Cerner Millennium, Assistant Product/EDM, E-Care, Passport One Source, Kofax EMR, Microsoft Office Applications, Ecpis, Client Managers, Medicaid

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