Resident Support & Case Management Specialist

CARLA K. FRANCO

& 561-***-****

B% *************.***@*****.***

PROFESSIONAL SUMMARY

Dedicated and compassionate support professional with extensive experience in case management,

client advocacy, and individualized care. Highly skilled in communication, emotional intelligence,

and engaging individuals from diverse backgrounds. Adept at identifying learning needs, building

trust, and providing structured, patient guidance that supports academic progress and personal gro.

CORE SKILLS

Student Support & Engagement Individualized Needs Assessment Emotional & Social Guidance

Clear Communication Time Management Confidentiality Educational Goal Planning

PROFESSIONAL EXPERIENCE

Resident Care Technician - Chapman Partnership (2021-2022)

Provided compassionate residential support, monitored progress, and promoted independence.

Case Manager - Issachar Inc (2014-2016)

Delivered individualized coaching, career planning, and progress tracking.

Cashier - Pollo Tropical (2008-2012)

Customer service, cash handing, and teamwork.

Outside Sales Representative - AT&T (2004-2005)

Client engagement, presentations, and communication.

EDUCATION

Associate of Science - Business Management, City College (2016)

Associate of Science - Private Investigations, City College (2013)

GED - Florida Youth Opportunity Center (2002)

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