Administrative Operations & Data Management Specialist
Resume:
Kelly Ann Griffith
Unadilla, GA 31091
Cell: 478-***-****
E-mail: ********@*****.***.***
OBJECTIVE
I am interested in remote employment with benefits that suit my efficient and organized personality. Although my formal education is in Criminal Justice, my background contains heavy clerical, customer service and administrative work experiences. My talents are multi-faceted, and I thrive on the challenge of learning new skills or even a new career to be invaluable to my employer. I work well on my own or as a team player. I also have experience in office management, supervision, and the coordination of projects assigned to me. I was the Co-owner of an e-commerce candle business and am the Owner of an administrative/customer service company, I’m familiar with working from home.
EMPLOYMENT HISTORY & JOB DESCRIPTIONS
LYP Health Management
Type of field: Patient Customer Service/Call Center, Work-From-Home Patient Care Associate (March 2024 – Present)
I was assigned to work with behavioral health inbound patient calls regarding medication refills, scheduling and rescheduling Humana Medicare patient appointments and entered information into Elation, Monday, and utilizing information in Maya, Availity and PatientSync programs. I kept detailed documentation on all patient contacts. I called patients to try to schedule initial visits and follow-ups. Used Slack and Teams. I created, nurtured, and maintained patient relationships. I worked with STAT (emergency) calls and processed them appropriately as fast as possible. Kelly's Administrative Services/LiveOps/NexRep
Type of field: Remote Customer Service
I started my own business, Kelly's Administrative Services. I work-from-home in my brand new office. I also work for LiveOps and NexRep call centers, in customer service/data entry roles. Scottland Ranch Candle Company (Wittmann, Arizona) Co-owner of a handmade candle crafting E-Commerce/Charitable Business (2011 – Dec 2018)
My mother and I started this handmade candle and gift basket e-commerce company to honor the memory of my only brother, Scott. He was killed on July 23, 2011, in an accident within 6 weeks of being home for good after a 2 -year stint in Iraq. His death was devastating to my family. It was his wish for my mom and I to start our candle company again because he loved the candles we made as a hobby.
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Wizard Connection (Naples, Florida)
Type of Field: Event Planning/Customer Support
Event Manager, 9/2005 – 1/2006
- I organized, ordered and coordinated mostly corporate events and a few private events.
- Used Excel in organizing and documenting orders and pricing for accounting purposes.
- Coordinated talent (actors, musicians, comedians, etc.) for events.
- Worked with different hotel venues and outside vendors to coordinate events.
- Communicated with the customer continually in order to create the event they desired.
- On the event day, I was onsite to oversee the setup of the event until the event began keeping in constant contact with the customer, venue managers and vendors. I was required to stay at the event until it ended depending on the complexity and magnitude of the event.
Office Support/Event Manager, 1/2006 – 1/2007
- I helped write sales contracts and completed Event Manager workbooks.
- I heavily researched backgrounds on different cultures and customs as well as new and cutting edge event design concepts.
- I was the human resources contact for our office; I screened potential new employee candidates, interviewed them, consulted with management of my opinions regarding the interviews and who I thought would be the best employees for the job. I was responsible for the completion of all new hire paperwork
- I submitted payroll by means of the Latham Swipe Card Payroll System
- I submitted job allocations with the payroll on a weekly basis.
- I distributed definite contracts, created files and assigned them to the appropriate Event Managers. I entered all new contracts in a sales report.
- I was the person in charge of all office equipment, maintenance and office supplies.
- Due to the many job experiences, I had with this company, I was utilized as a floater when needed in all job fields within our company – Sales, Event Manager, Crew.
- I was the customer service contact for our vendors and our customers via phone, email and in-person.
Softrim Corporation (Naples, Florida)
Type of Field: IT/Telephony/Customer Support
SOM Administrator/RETA Application Support and Trainer, 1/2005 - 9/2005
- I entered all new customer contact information, job opportunities, assigned user names and passwords, scanned quotes and work orders in our Sales Operations Management (SOM) database.
- I setup and updated all new and existing customers and their contact information in SOM, Outlook,
Accware (accounting database) and TRMA (Softrim’s customized client management software) databases.
- I designed employee business cards, field technician binders and brochures for the company. Created new employee orientation materials (ex: company policies, benefit information, etc).
- I created RETA (customized Real Estate Transaction Application database) brochures/help indexes/manuals for clients - constantly working with the programmers to learn the customized software so I could train the clients.
- I trained all RETA clients including owners, managers and administrative personnel on how to use the RETA software via training presentations and provided continuous customer support via phone, on-site personnel training and by email regarding the RETA database.
- I held conferences with the president of Softrim and computer programmers in order to keep them updated on issues relating to the software program such as questions, comments or concerns from the clients. I informed them of suggestions regarding programming that would help in making the software more user friendly. I consulted with other members of the RETA support and development team to organize and help develop RETA customization features.
Collier County Clerk of Courts (Naples, Florida)
Type of field: Legal/Admin/Customer Service
Court Clerk/Quality Assurance, 7/2004 - 1/2005
- I entered misdemeanor/felony defendant bookings, charges, traffic citations, warrants, and personal information in the Clerk of Courts criminal database system.
- I set up court dates and notified all parties involved by sending out court summons.
- I issued and certified arrest warrants.
- I processed and was entrusted to maintain highly sensitive confidential defendant, legal documentation, and judicial matters.
- I docketed legal paperwork from attorneys and judges.
- I created case files for all new cases and matched all paper information in the order it was received with database entries generated by other deputy court clerks.
- I retrieved booking and administrative legal paperwork from the sheriff’s office, sorted and delivered it to the appropriate departments.
- I answered calls regarding court case information needed by the public, attorneys or any other requestors.
American Red Cross (Columbus, Ohio)
Type of Field: Medical/Admin Support
Donor Records Management Specialist, 4/2003 - 6/2004
- I updated donor records and entered demographic and deferral information into the American Red Cross regional and national database.
- I was responsible for entering donor demographic changes in the database.
- If more information was needed, I had to call the donor to resolve the issue.
- I ran a query on every name to ensure the donor was not “banned” from donating blood products in the United States. If so, I had to run a special report and my supervisor had to be notified so the blood products could be put on hold for that donor. I was required to be organized, secure with sensitive details, trusted, accurate and fast in the data entry of confidential and personal information in the database.
- I had to memorize and comprehend different blood donation codes, enter them accurately in the database to properly release the blood products for the lab to process them.
National Century Financial Enterprises (Dublin, Ohio) Type of Field: Healthcare Receivables
Payment Processing/Lockbox Processor, 12/1997 - 3/2000
- I batched lockbox deposits and balanced deposits on a constant basis.
- I provided quality assurance monitoring deposited funds towards the correct lockbox at the bank.
- I balanced weekly cash deposit reports against bank deposit statements.
- I maintained and updated spreadsheets in Lotus on new clients and any client changes.
- I updated Procedure Manuals.
- I determined the accuracy of all client practice/locations, account numbers, and lockbox numbers on bank deposited items.
- I debited and credited accounts via the bank and made adjustments accordingly.
- I entered dollar amounts and special client codes into a special Access database.
- I received lockbox batches, which would then be posted as insurance payments in our AS/400 computer system.
- I identified payment codes and adjustment codes so payments were applied according to contractual arrangements with the provider.
- I balanced each batch to coincide with the batch cover sheet.
- I entered data regarding insurance payments and payment codes into a database. Process Analyst, 3/2000 - 5/2001
- I received assigned clients that I processed and monitored funds for.
- I assisted in the processing of deposited funds for clients that had special accounts through different banks.
- I balanced monthly bank statements for an assigned set of clients.
- I attended new client set-up meetings for my supervisor when she was unable to attend.
- I entered data on dollar amounts and special client codes into a special Access database.
- I constantly revised departmental Procedure Manuals. Client Address Coordinator, 5/2001 – 11/2002
- I validated all information from third party payors in the form of correspondence, remittances, customer contact, and payments relating to funded accounts receivable.
- I heavily used mail merging in Word with the utmost accuracy.
- I initiated Electronic Fund Transfers (EFT’s) for Medicare, Medicaid, and commercial insurance payments for each client.
- I updated payor notices (legal notice), W-9 forms for each client and Procedure Manuals.
- I scanned and mailed all documents to third party payors via certified mail.
- I tracked all address change notifications in Excel to ensure third party payors were corresponding to the proper assigned lockbox as directed.
- I reported to the Compliance Department when funds were being diverted. EDUCATION
- I am working on a Bachelor of Science Degree in Criminal Justice (with emphasis in Crime Scene Investigations) at Kaplan College. I started online classes on April 14, 2003. I have only 7 more credits left to take, before I earn my degree.
- Advanced Word, CompUSA (Dublin, Ohio), 2002
- Intermediate Word, New Horizons Computer Learning Center (Dublin, Ohio), 2001
- Intermediate Excel, New Horizons Computer Learning Center (Dublin, Ohio), 2001
- Medical Office Assistant Certificate (including training in Coding and Medical Terminology), American School of Technology (Columbus, Ohio), 1997
- Craven Community College (New Bern, North Carolina), High School Diploma Equivalency (GED)
COMPUTER EXPERIENCE AND OTHER SKILLS
Excel Access PowerPoint Win 98/XP/Vista/7/10/11 Scanners Word DMIS Intranet Copiers Microsoft 365
AS/400 Outlook Internet Fax Machines Microsoft Teams ZOOM Salesforce Five9 PatientSync Elation
Slack Maya Monday
REFERENCES
PROFESSIONAL:
Wizard Connection
6855 Presidents Dr, Orlando, FL 32809
- ****@****************.***
Ph: 407-***-****
Reference: Sue McCormick
Softrim Corporation
9210 Estero Park Commons Blvd, Estero, FL 33928
*****@*******.***
239-***-**** (Main)
RE: HR
American Red Cross
995 E Broad St, Columbus, OH 43205
RE: HR Department
PERSONAL:
Matthew Tuft
Contact this candidate