Technical Support and Sales Professional

MISTI D. MURR

P.O. Box ***

Alkol, WV *****

304-***-**** cell

*********@*******.***

OBJECTIVE

Long-term employment: I am an initiative-taking individual seeking a challenging opportunity to use my experience in various roles to contribute effectively to a future role with your team.

Experience

Coforge September 2, 2025 – Current

Technical Support: Deliver first-line assistance for hardware, software, and network-related concerns, supporting users via telephone.

Issue Resolution: Identify and resolve technical issues promptly to reduce downtime and maintain operational efficiency.

User Education: Instruct users in effective software and hardware utilization, guiding them through troubleshooting procedures and best practices.

Documentation: Maintain comprehensive records of support requests, resolutions, and subsequent actions within a ticketing system.

Collaboration: Coordinate with IT teams to escalate unresolved matters and implement solutions that improve the overall user experience.

Collaboration: Work closely with IT teams to escalate unresolved issues and implement solutions that enhance user experience

Conduent June 8, 2021 – June 25, 2025.

Flex Role: Consumer and business sales, Supervisor/Trainer

Sales Specialist Role: Demonstrated expertise in sales, highlighting a consistent history of achieving and keeping organizational targets.

Supervisor Role: Proven ability in managing and supporting a team to achieve organizational goals. Monitoring and managing performance by providing feedback, conducting performance evaluations, and finding areas of improvement.

Trainer Role: Needs assessment, curriculum development, delivery of training materials, evaluation of training effectiveness, ensuring high performance and adherence to company standards.

7-11 Jan. 2020 – September 2024

Sales associate.

operating the cash register, maintaining cleanliness, aiding customers, preparing food, stocking shelves, and managing inventory.

Panhandle Sep. 2019 - Jan. 2020 Left due to injury.

Home care aide

Experience in providing compassionate home care services, emphasizing patient well-being and support.

TRG Ibex call center Dec. 2015 - June 2016 Left due to medical issues.

Tier 1 tech support

Skilled in offering technical support, resolving issues efficiently, and enhancing user satisfaction.

Express Employment Agency Oct. 2015 - Dec. 2015 left due to permanent hire at Ibex. Contracted to Ibex

S&B Training & Drug Testing 2010 – Oct. 2015

Office Manager/Drug Screening Technician Responsibilities:

General office duties: Manage daily office operations, including answering phones, responding to emails, and keeping office supplies.

Filing: Organize and keep both physical and digital files, ensuring easy access and retrieval of documents.

Scheduling classes: Coordinate and schedule classes, ensuring all necessary resources and materials are available.

Bookkeeping: Keep correct financial records, including tracking expenses, processing payments, and reconciling accounts.

Invoicing: Prepare and send invoices to clients, follow up on outstanding payments, and manage accounts receivable.

SKILLS

Administration: Proficient in administrative tasks, ensuring smooth operations and effective management.

Computer use: Advanced computer skills, including ability in various software applications.

Communication: Effective communication skills, both verbal and written, easing clear and effective interactions.

Microsoft Office

Customer care

Adaptability

Initiative-taking

Flexibility

Organizational: Excellent organizational abilities, ensuring tasks are completed accurately and on time.

EDUCATION

Granby High 1990 Norfolk, VA

REFRENCES

Jessica Poore: Sales, Sr. Supervisor 520-***-**** Conduent

Carlina Fernandez: Training, Sr. Supervisor 843-***-**** Conduent

Jalisa Walden: Sales, Supervisor 706-***-**** Conduent

Kimberly McCray: Sales, Supervisor 910-***-**** Conduent

Volunteer at Red Cross: Actively engaged in volunteer activities, contributing to community welfare.

Mud River VFD: Secretary/Treasurer, Board of Directors: Held a leadership role, proving commitment to service and leadership capabilities.

I cared for my mother in my home from 2018-2019.

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