Kitchen Professional with Customer Service Experience
Resume:
Shamyia Butts
Authorized to work in the US for any employer
Cordele, GA 31015
*********@*****.***
Professional Summary
Authorized to work in the US for any employer
Cordele, GA 31015
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Line Cook/Prep Cook
Firehouse Subs-Cordele, GA
April 2024 to October 2024
• Prepared and cooked food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure timely production and delivery of meals
• Maintained a clean and sanitary work area by following safety, sanitation, and food handling procedures
• Managed inventory levels of ingredients and supplies to minimize waste and ensure availability for daily operations
• Collaborated with other team members to plan menus, estimate food requirements, and order supplies as needed
• Operated kitchen equipment such as grills, ovens, fryers, slicers, etc. in a safe manner while adhering to proper cooking techniques
• Prepared ingredients by washing vegetables/fruits/meats/poultry/fish/seafood/etc., cutting/prepping them appropriately for use in recipes
• Monitored food temperatures during cooking process to ensure compliance with health regulations
• Followed standardized recipes accurately to maintain consistency in taste and presentation of dishes
• Contributed ideas for improving efficiency or enhancing flavors/quality/taste/appearance of dishes prepared in the kitchen
• Assisted chefs/sous chefs in the creation of new menu items or specials based on seasonal availability or customer preferences
• Adhered to portion control guidelines when plating dishes ensuring consistent serving sizes for customers' satisfaction
Front Desk Receptionist
Travelodge by Wyndham-Cordele, GA
September 2023 to June 2024
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Collaborated with other team members to ensure seamless communication across different departments
• Created detailed reports on daily activities such as visitor traffic and call volumes for management review
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Ordered office supplies ensuring availability while managing costs within budget constraints
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
• Served as a point of contact for building maintenance requests such as repairs or cleaning services
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Aided in coordinating office events and celebrations to foster a positive work environment
• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
• Assisted HR department in organizing interviews by scheduling candidates' appointments
• Maintained accurate records of employee attendance using timekeeping software
• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up
• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
• Provided administrative support to senior executives including managing calendars and scheduling meetings
Cook
Dairy Queen-Cordele, GA
June 2021 to October 2021
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Received a positive feedback from customers for exceptional taste and presentation of dishes
• Trained new cooks on proper cooking techniques, safety procedures, and menu items
• Maintained a clean and organized work area, adhering to sanitation regulations
• Adapted menus based on dietary restrictions or customer preferences
• Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
• Implemented time-saving strategies in food preparation processes without compromising quality standards
• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
• Created daily specials that showcased seasonal ingredients to attract customers' attention
• Managed multiple orders simultaneously during peak hours while maintaining accuracy
• Consistently achieved 100% reduction in food costs through effective inventory management
• Suggested improvements to menu offerings based on customer feedback leading to increased sales
• Developed efficient systems for organizing kitchen supplies resulting in reduced waste
• Worked closely with the chef to develop innovative recipes that met specific dietary requirements
• Mentored junior cooks by providing guidance on culinary techniques and best practices
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards Cook/Prep
Denny's-Cordele, GA
April 2020 to December 2020
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained a clean and organized work area, adhering to sanitation regulations
• Adapted menus based on dietary restrictions or customer preferences
• Trained new cooks on proper cooking techniques, safety procedures, and menu items
• Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
• Implemented time-saving strategies in food preparation processes without compromising quality standards
• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
• Created daily specials that showcased seasonal ingredients to attract customers' attention
• Managed multiple orders simultaneously during peak hours while maintaining accuracy
• Suggested improvements to menu offerings based on customer feedback leading to increased sales
• Developed efficient systems for organizing kitchen supplies resulting in reduced waste
• Worked closely with the chef to develop innovative recipes that met specific dietary requirements
• Mentored junior cooks by providing guidance on culinary techniques and best practices
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards Head Cashier/Key Holder
Cordele supermarket-Cordele, GA
May 2019 to December 2020
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
• Collaborated with cross-functional teams to execute successful store promotions and events
• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
• Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
Janitor
BA Services, LLC-Vienna, GA
August 2017 to November 2020
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Managed waste disposal in accordance with company policies and regulations
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Collaborated with team members to coordinate cleaning schedules for optimal efficiency
• Responded to immediate cleaning needs such as spills or accidents in a timely manner
• Followed safety protocols while handling hazardous materials and chemicals
• Operated various cleaning machinery such as floor buffers, carpet cleaners, and pressure washers
• Provided exceptional customer service by addressing inquiries or concerns from building occupants
• Assisted in the setup and breakdown of events by arranging furniture, setting up audiovisual equipment, etc
• Implemented recycling programs to promote environmental sustainability within the facility
• Conducted regular inspections to identify areas requiring additional attention or repairs
• Collaborated with maintenance staff to address facility maintenance issues promptly
• Adhered to all security procedures when entering restricted areas or handling sensitive information/ documents
• Trained new janitorial staff on proper cleaning techniques and safety protocols
• Recognized for maintaining a clean working environment during surprise inspections
• Served as a point person for coordinating pest control services ensuring minimal disruption to operations
• Implemented a color-coded cleaning system that improved efficiency and reduced cross-contamination risks
• Collaborated with the facilities team to develop and implement preventive maintenance schedules for equipment
• Assisted in the development of safety protocols and training materials for janitorial staff Server
Cracker Barrel-Cordele, GA
September 2019 to June 2020
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Front Desk Clerk
Fairfield Inn & Suites-Cordele, GA
December 2019 to January 2020
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
• Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
• Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
• Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
• Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
• Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner
• Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
• Maintained knowledge of current promotions, discounts, and loyalty programs to effectively upsell services or upgrades to guests
• Responded promptly to email inquiries from potential guests regarding rates, availability, and reservation details
Cook
Zaxbys-Cordele, GA
March 2018 to September 2019
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained a clean and organized work area, adhering to sanitation regulations
• Adapted menus based on dietary restrictions or customer preferences
• Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
• Trained new cooks on proper cooking techniques, safety procedures, and menu items
• Implemented time-saving strategies in food preparation processes without compromising quality standards
• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards
• Mentored junior cooks by providing guidance on culinary techniques and best practices
• Worked closely with the chef to develop innovative recipes that met specific dietary requirements Line Worker
Tyson Foods Incorporated-Vienna, GA
September 2018 to December 2018
• Operated machinery on the factory line to assemble products according to specifications
• Performed quality checks on finished products to ensure they meet company standards
• Maintained a clean and organized work area, following safety protocols at all times
• Collaborated with team members to meet production goals and deadlines
• Assisted in troubleshooting equipment issues and performing minor repairs when necessary
• Followed standard operating procedures (SOPs) for each task to maintain consistency and efficiency
• Cross-trained in multiple areas of the factory line to provide support as needed
• Participated in regular team meetings to discuss production targets, challenges, and solutions
• Adhered to strict quality control measures throughout the manufacturing process
• Efficiently handled materials such as raw components or finished goods using appropriate tools or equipment
• Maintained accurate records of production data including quantities produced, defects identified, and downtime incurred
• Supported training initiatives by assisting new hires in learning job tasks and safety procedures
• Implemented time-saving techniques that improved overall workflow without compromising product quality or safety standards
• Ensured compliance with health and safety regulations at all times
• Identified opportunities for cost reduction through efficient use of resources
• Collaborated with supervisors on implementing lean manufacturing principles
• Utilized computer systems or software applications for tracking inventory levels
• Suggested improvements for optimizing machine performance based on observations during daily operations
• Actively participated in continuous improvement projects aimed at enhancing productivity levels
• Demonstrated strong attention to detail while inspecting parts for defects or irregularities
• Maintained a high level of accuracy when recording data related to production activities
• Worked effectively under pressure during peak demand periods
• Fulfilled customer orders by picking, packing, and labeling products accurately Liquidation Specialist
Helena Agri-Enterprises, LLc-Cordele, GA
April 2015 to October 2018
• Facilitated group therapy sessions, encouraging open communication and fostering a supportive environment for clients
• Assisted chemical dependency counselor in providing counseling and support to individuals struggling with substance abuse
• Maintained accurate and confidential client records, ensuring compliance with legal and ethical standards
• Provided crisis intervention services to clients experiencing acute withdrawal symptoms or emotional distress
• Collaborated with treatment team to develop individualized treatment plans based on client needs and goals
• Assisted in the implementation of evidence-based interventions, such as cognitive-behavioral therapy
(CBT) and motivational interviewing (MI)
Breast debone
Perdue Farms, Inc.-Perry, GA
June 2016 to November 2017
• Operated machinery on the factory line to assemble products according to specifications
• Performed quality checks on finished products to ensure they meet company standards
• Maintained a clean and organized work area, following safety protocols at all times
• Collaborated with team members to meet production goals and deadlines
• Assisted in troubleshooting equipment issues and performing minor repairs when necessary
• Followed standard operating procedures (SOPs) for each task to maintain consistency and efficiency
• Cross-trained in multiple areas of the factory line to provide support as needed
• Participated in regular team meetings to discuss production targets, challenges, and solutions
• Adhered to strict quality control measures throughout the manufacturing process
• Efficiently handled materials such as raw components or finished goods using appropriate tools or equipment
• Supported training initiatives by assisting new hires in learning job tasks and safety procedures
• Maintained accurate records of production data including quantities produced, defects identified, and downtime incurred
• Implemented time-saving techniques that improved overall workflow without compromising product quality or safety standards
• Ensured compliance with health and safety regulations at all times
• Identified opportunities for cost reduction through efficient use of resources
• Suggested improvements for optimizing machine performance based on observations during daily operations
• Utilized computer systems or software applications for tracking inventory levels
• Collaborated with supervisors on implementing lean manufacturing principles
• Fulfilled customer orders by picking, packing, and labeling products accurately
• Operated forklifts or other material handling equipment to transport goods within the facility Education
High school diploma
Crisp County High School - Cordele, GA
January 2011 to May 2018
Skills
• Time management
• Retail sales
• Inventory control
• Management
• Front desk
• Commercial cleaning
• Host/hostess experience
• Computer skills
• Laundry
• Communication skills
• Merchandising
• Caregiving
• Property management
• Analysis skills
• Administrative experience
• Culinary experience
• Recruiting
• Bartending
• Microsoft Office
• Manufacturing
• Upselling
• Restaurant management
• Cashiering
• Oracle
• Computer operation
• Sales
• Catering
• Non-destructive testing
• Food preparation
• Warehouse experience
• Food safety
• Restaurant experience
• Quality control
• Custodial experience
• Commercial driving
• Cooking
• Welding
• Cleaning
• Home care
• Labor cost analysis
• POS
• Customer service
• Microsoft Excel
• Driving
• Mechanical knowledge
• Food handling
• Bussing
• Profit & loss
• Guest relations
• Customer service
• Sales
• Cash register
• Retail sales
• Food handling
• Analysis skills
• Guest relations
• Serving
• Leadership
• Pre-sales
• Internal Audits
• Quality Audits
• Pricing
• Quality Management
• Project Management
• SAP
• Product Development
• Supervising Experience
• Quality Systems
• Quality Assurance
• ISO 9001
• Purchasing
• Lean Manufacturing
• Calibration
• Lean
Certifications and Licenses
Non-CDL Class C
Certified Quality Auditor
Plumbing License
Journeyman License
Boiler License
Food Handler Certification
FINRA License
LMSW-CC
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