Detail-Oriented Virtual Call Center Specialist and Data Entry Expert

Contact information

* ********* ****, *******, **, US, 17522 *****@*****.*** 717-***-****

Professional summary

Detail-focused Virtual Call Center Representative & Data Entry Operator with extensive customer service experience and strong communication skills. Demonstrates reliability and accuracy managing sensitive information, resolving inquiries, and maintaining organized digital records. Brings proven leadership from supervisory roles and a commitment to maintaining high standards in remote work environments. Employment history

Retail Merchandising Supervisor

Staples, Ephrata, PA — Dec 2024 – Present

Customer Service Associate

Wawa, Inc., Ephrata, PA — Dec 2023 – Dec 2024

Assistant Manager

Subway, Ephrata, PA — Mar 2023 – Oct 2023

Communicates and delivers exceptional customer service and teaches others how to use selling skills to engage and present solutions to resolve problems properly. Processes accurate and efficient inventory controls and retains a zero balance, cycle counts, internal audits, cross-channel inputs, and warehouse and vendor returns. Executes weekly Plan-O-Grams to promote merchandising and seasonal directives. These all require accurate pricing that includes proper placement of items and signage. Prioritize needs and use situational direction to achieve daily, weekly, monthly, and annual objectives and goals. Responded to inbound customer calls and resolved inquiries efficiently Entered and updated customer data in secure systems with accuracy Maintained organized electronic files and ensured confidentiality Documented all customer interactions to support service quality Managed shift operations for 6+ staff, balancing breaks and stations during peak periods Trained new hires on food safety and POS, reducing onboarding time by one third Standardized prep and par levels, minimizing stockouts and waste with daily checklists Implemented weekly inventory counts and ordering cadence, preventing missed items and overbuys Resolved escalated guest issues, increasing repeat visits and positive feedback William Bowles

Vurtual Call Center Representative & Data Entry Operator Education

Master of Business Administration

Post University, Waterbury, CT — Sep 2020 – Aug 2022 Bachelor of Science in Business Administration

Post University, Waterbury, CT — Aug 2016 – Jun 2020 Graduated Cum Laude

Skills

Customer Service Data Entry Active Listening

Database Management Microsoft Office Email Communication Record Keeping Time Management Communication

Detail Oriented People Skills Goal Focused

Call Handling Google Workspace

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