Dental Practice Operations Specialist with 15+ Years Experience
Resume:
Crystal Best
**** ***** ****, ****** ** *****
252-***-**** • *******@***.***
Professional Summary
Highly organized administrative professional with 15+ years of experience in dental practice operations, patient coordination, and office administration. Proven ability to manage front office workflow, coordinate complex scheduling, and support providers and staff in high-volume clinical environments. Recognized for strong leadership, operations management, problem-solving, and commitment to exceptional patient service.
Professional Experience
East Carolina University School of Dental Medicine – Greenville, NC
Patient Care Coordinator/ Business Manager Faculty Practice 2014 – Present
Oversee daily front desk operations in a fast-paced academic dental clinic serving a large patient population.
Coordinate complex scheduling for faculty providers while maintaining efficient clinic workflow.
Serve as liaison between patients, faculty providers, dental assistants, and administrative staff.
Train and support front desk team on scheduling procedures, registration, and electronic record systems.
Maintain accurate patient records, insurance verification, payment processing, and account management in axiUm.
Manage external referrals and coordinate communication with specialty providers to ensure continuity of care.
Resolve patient concerns to maintain high levels of patient satisfaction.
Key Accomplishments
Developed and implemented a faculty appointment delay tracking system to support process improvement and increase provider accountability.
Streamlined front desk scheduling procedures to improve patient flow and reduce appointment delays.
Best and Best Concrete Construction, Inc. – Stokes, NC
Co-Owner March 2017 – Present
Manage administrative and financial operations for a small construction business.
Create invoices, track accounts receivable, and collect client payments.
Process payroll and maintain employee payroll records.
Maintain financial documentation and assist with business tax reporting.
Support daily operations including scheduling, client communication, and job coordination while overseeing financial administration responsibilities.
Dr. Lee, Fussell & Humphrey DDS – Greenville, NC
Dental Assistant / Treatment Coordinator Aug 2006 – Mar 2014
Assisted dentists during clinical procedures while ensuring patient comfort and safety.
Coordinated treatment plans and educated patients on procedures and financial responsibilities.
Managed appointment scheduling and patient flow to maximize provider productivity.
Verified insurance benefits, processed claims, and handled patient billing inquiries.
Education
Martin Community College – Williamston, NC
Dental Assisting Program, 2006
North Pitt High School – Bethel, NC
High School Diploma, 2004
Key Skills
Operations Management
Process Improvement
Financial Administration
Office Operations Management
Team Leadership & Staff Training
Patient Scheduling & Workflow Coordination
Treatment Coordination
Insurance Verification & Billing
Electronic Dental Records (axiUm)
Customer Service & Patient Relations
Contact this candidate