Remote Customer Service & Retention Specialist

Jasmine Manuel

Killeen, TX 832-***-**** *********@*****.***

Remote Customer Service Professional — Call Center & Retention Focus

Professional Summary

Remote customer service professional with strong retention and client-relations experience. Skilled at handling high-volume inbound/outbound calls, resolving account and billing issues, documenting interactions accurately in CRM systems, and delivering empathetic, solution-focused service. Reliable, tech-savvy, and ready for remote call-center roles with CVS or Signify Health.

Key Skills

• Remote call center operations

• Customer retention & conflict resolution

• CRM data entry (Salesforce/Zendesk)

• HIPAA awareness & handling sensitive information

• Multitasking & time management

• Verbal communication & active listening

• Microsoft Teams, Zoom, Google Workspace

Professional Experience

Metronet — Remote — Retention Customer Service Aug 25, 2025 – Present

• Handle inbound and outbound retention calls to resolve service issues and retain customers.

• Use CRM to document interactions, track follow-ups, and escalate technical or billing issues.

• Apply active listening and solution-focused communication to meet retention targets and increase satisfaction.

• Coordinate with technical teams and billing to resolve complex customer issues efficiently.

InvestR Capital — Loan Officer (Remote/Hybrid) Recent role — dates available upon request

• Managed client relationships and guided applicants through loan application processes.

• Performed detailed document reviews and maintained compliance with company policies.

• Resolved client billing and account questions, improving lender-client communication and satisfaction.

Experienced Sales Management — Sales Manager / Customer Engagement Prior experience — details available upon request

• 17 years in sales and customer engagement, focused on pipeline management and client retention.

• Coached teams on customer-first communication, upselling, and conflict resolution strategies.

• Consistently achieved sales and retention targets through process improvements and client follow-up.

Education

High School Diploma — Killeen, TX

Technical Proficiency

Salesforce, Zendesk, Microsoft Teams, Zoom, Google Workspace, Microsoft Office

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