Dispatcher call center

Bonnie Kamin Heinrich

***** ***** **** **. ********, CA 92591 661-***-****

Objective: To have a position where I can make a positive difference in someone’s life and my community.

Qualification Summary

Over 30 years of professional experience working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Characteristics include being trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively.

Experience Highlights

Interface with sworn and civilian personnel on a regular basis helping to create effective and productive working relationships. Demonstrated ability to identify, analyze and solve problems.

Communication with sworn, civilian, and public in emergency and non-emergency situations. Responsible for determining level of response to a call for service. Assisted the public on a walk in basis, as necessary. Ability to supervise 7-9 inmates. In charge of personnel evaluations and tracking. Prepared inter-office and department correspondence, memoranda, and other documents utilizing office software applications. Coordinator for Volunteer Program, Blood Drive, Ride Share Program for all of PDC, and March of Dimes fund raiser. Assisted with the Tip A Cop program and annual Chili Cook-Off. Organized and maintained the Library at South Facility compound. Responsible for care and repair of over 200 fleet vehicles consisting of law enforcement vehicles and farm equipment.

Employment History

November 2008 – December 2014 Los Angeles County Sheriff’s Department

Law Enforcement Technician, Special Projects

Pitchess Detention Center – Ranch Operations

Castaic, CA

December 2006 – November 2008 Los Angeles County Sheriff’s Department

Law Enforcement Technician - 911 Dispatcher

Santa Clarita Station

Valencia, CA

Education

Arizona State University

Bachelor of Arts Degree in Organizational Leadership - May 2016

College of the Canyons, Santa Clarita, CA

Associates Degree in Administration of Justice

Associates Degree in Business Administration

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