Detail-Oriented Data Entry & Operations Manager

CURRICULAM VITAE

Name in full Gamage Dishna Lilanthi Werahera

Residential Address 3537 S Ceylon Way, Aurora

Nationality US Green Card Holder

Civil Status Single

Contact 720-***-****

Detailed oriented Manager / Data Entry Specialist 20+ years of capturing, monitoring and analyzing data. Implementing data entry standards, while adhering to strict deadlines & maintaining a high-level customer service seeking a position to contribute to ensure data accuracy, security and reliability. Snapshot of Skills

• 20 years experience with the Pioneers in the BPO industry, wide exposure to Planning and controlling of regional operation and issues.

• Experienced in running Production departments (BPO operations) in Sri Lanka with over 150 Staff

• Experience in managing multiple, Project teams handling complex and high-risk transmissions for blue chip companies and government based organizations out of U.K. and the U.S.

• Excellent knowledge back-office operations and real-time systems

• Being in a BPO environment has had adequate exposure to Technological issues, computer Services based Industry.

• Financially competent and accountable.

Employment History

Freelancer - Current position

On line & Offline Data Digitizing / processing

Converting or transferring data from PDF or Images (tiff) to Excel / Word

Surveys

MS Word / Excels spreadsheet

Power point presentations

Aaccuracy 100%

Manager Operations (Asia) - 2009 – 2016

Operations Account Manager (Asia) 2007 - 2008

Manager Projects / Production (Asia) 2003 – 2006

The duties and responsibilities include the following: Heading Entire Operation – (Service Delivery) Teams in Sri Lanka / India

• Full responsibility for Service Delivery in Sri Lanka site Including 150 FTE’s

• Full responsibility for controlling and managing Projects in Asia.

• Monitoring and managing ongoing projects through structured MIS and conducting review meetings

• Mentoring and grooming the Senior Management team on achievement of targets and deliverables.

• Responsibility to ensure that Project undertaken in Asia are manned and handled in a professional manner and delivered as per the client SLA’s

• Planning and co-ordination of work schedules to create ultimate service Delivery models to the satisfaction of the client

• Planning and co-ordination of work schedules to ensure optimum capacity utilization, and service deliveries for projects out of Sri Lanka

• Gifted ability to work with People, Processors and Technology to create ultimate service delivery models to the satisfaction of the client.

• Set up and migrated high risk projects to different level platforms

• Responsibility for organizing and introducing high risk projects to all staff members Educational Qualifications

Educational qualifications N.C.G.E. 1979 / GCE (Advance Level) DICS – IDM (Diploma In Computer Studies – 1992)

Professional Qualifications Completed ACS I-IV (Australian Computer Studies) – 1995 – 1998

Basic Computer Concepts

Fundamentals of IT

Systems Analysis and Design

Data Management

G D L Werahera

720-***-****

(*******@*****.***)