Remote Client Support Specialist Candidate

MARGARET E GATTO

*** ****** ******, ********, ** 29691

Cell: 843-***-**** * Email: *********@*****.***

SUMMARY

Seasoned professional at organizing, detail-oriented, customer service driven, and streamlining procedures to maximize efficiency. Skilled at leading people by highlighting their strengths to increase productivity. WORK EXPERIENCE

Best Services of Oconee, Seneca, SC – CSR

February 2025 - present

Duties include: Answering phones, handling all customer complaints and requests with respect and patience, dispatch plumbing or technicians as needed, update process manual, administrative support.

Ripple Resale, Seneca, SC - Lead Processing Manager / Organizer April 2022 – February 2025

Duties include: organizing, evaluating, and sorting all inventory that is donated in order to transfer to the pricing department quickly and efficiently; redesigned store layout to make it more ergonomic for customers – this is ongoing as inventory is constantly fluctuating; oversee all endcap designs as well as window displays; complete overhaul and re-creation of all store forms – cash flow sheets, inventory sheets, applications for employment, signs, furniture tags, etc; handling drawer closeouts at the end of the day; acting supervisor to employees and/or volunteers when Store Manager or Asst Store Manager are unavailable; supervising work done by volunteers; scheduling pickups.

RE/MAX Southern Shores, Myrtle Beach, SC - Real Estate Agent July 2019 – Dec 2021

Duties included: walking clients through the process of purchasing a home

-- (locating a home, pre-qualification process, procuring insurance, detailed inspections, contract negotiations, liaison between client and attorney, etc); helping clients sell their home – being aware of current market prices, holding open houses; contract negotiations, liaison between client and attorney as well as buyer’s agent, etc.

AMA PARTNERS, LLC, Myrtle Beach, SC – Transaction Coordinator / Office Manager

April 2013 – Dec 2021 (Self-employed)

Duties included: procuring properties, conducting preliminary title searches, inspections, contract creation, contract negotiations, document recording, repairs, reselling, etc. Mobile home documentation. Also, Property Manager for our portfolio of rental properties - leasing, maintenance, payments, evictions, etc. VOLUNTEER WORK

2005 – 2013 – Taught the Bible to people for a period of 8 years in countries such as the Dominican Republic, Mexico, Peru, Guatemala, and Honduras.. SKILLS

Organization

Detail-Oriented

Time Management

Communication

Adaptable

COMPUTER SKILLS

Microsoft Office

File/Document

Organization

Google Workspace

Zoom / GoToMeeting

EDUCATION

Bryant & Stratton

Business Institute –

Associate’s Degree - 1995

LICENSES

Real Estate License – SC

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