Front Desk Associate with Strong Customer Service

Desiree E. Robles Rosario

Address: ***-** **** ******

Whitestone NY, 11357

Mobile: 929-***-****

Email: ****.****.****@*****.***

Objective: To continue perfecting on my social and communication skills whether through the phone or face to face. Also managing and organizing, time and schedules. Helping others, making it easier for them through the other end. No matter the need or want they may have, while also maintaining a positive and healthy atmosphere, for workers and consumers.

Skills:

Motivation, having a high work ethic

Flexibility able to change and adapt to different and new environments and people

Dependability keeps my morals and decision unbiased and right

Creativity gives different points on views and opportunities to make different things and ideas

Communication-skills improve social behavior with others giving a way to empathize and talk others while taking in information

Experiences:

Good Call

Brooklyn, NY – Boss Steve contact 917-***-****)

07/2023- 10/2024

Intern

Daily tasks included community outreach in all five boroughs

Responsible for networking company mission and services to communities and potential partners

Organized a public event with Assembly woman and a panel of non-profit organizers/ Activists to allow youth the opportunity to network, build on impact of the youth in their communities as they will be future leaders

Attend trainings to better serve the community

Five Js Automotive

The Bronx, NY – Boss Mike contact 917-***-****)

06/01/2025- 11/30/2025

Front Desk Associate

• Managed high-volume incoming calls from 9:00 AM to 5:00 PM, providing professional and efficient customer service

• Coordinated and directed tow truck drivers to assigned service locations

• Processed vehicle releases and maintained accurate filing of all related documentation

• Communicated with police departments and precincts to obtain necessary vehicle and incident information

• Contacted insurance companies to verify claims and scheduled auto repair appointments for clients

Cascarinos

Queens, NY –Boss Kunj contact 609-***-****)

12/01/2025- Current

Front Desk / Operations Assistant

• Handled daily customer phone inquiries and provided detailed information regarding services and orders

• Monitored inventory levels and maintained accurate tracking and status updates

• Maintained cleanliness and organization from opening to closing

• Coordinated delivery schedules and dispatched drivers to assigned routes efficiently

Mercy University Criminal Justice Major AA Present

John Dewey High School Regents High School Diploma 06/2024

National Honors Society

Film/Journalism Clubs

Track and Field

Credentials:

Mandated Reporter 06/2023

CPR 08/2025

Narcan 08/2025

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