Seasoned Customer Support & Tech Specialist with Leadership

Kulvinder Kaur

********@*****.*** ● 916-***-****

PROFESSIONAL SUMMARY

Customer Service with more than 10+ years of experience in the field of Technical Support and Customer Care, Administrative assistant, Legal Administrator, Trainer, Logistic and Management.

Vast experience and understanding of HTML, Software Development Life Cycle (SDLC), UML, JIRA, Digital Film Making 3D Animation(DLFM), 3D Max, Computer Basics, Analysis, Design, Development, Implementation.

Experienced working in Retail, supply chain and Educational industries

Extensive knowledge, expertise and competence working in Customer and Management handling environments.

Extensive knowledge in Technical support and Educational administration processes such as prior authorizations, Troubleshooting and Self-Management.

Skilled in managing labor and team of 20 people and more, Effective time management including ability to multi-task, organize and prioritize.

EXPERTISE

Experienced in Technical Troubleshooting supporting customers via Phone, email, chat and in person.

Experienced and passionate about Grasping, inspecting and solving technical and nontechnical customer service information including comprehensive issue resolution

Experienced in managing team in a warehouse workplace and effective analytical and problem solving skills

Experienced in providing information about the products and services

Strong interpersonal, written, verbal communication skills and excellent in multitasking in busy settings while completing tasks in a timely manner

Experienced in complete Software Life Cycle Development from gathering requirements, design, development, testing to project rollout

Strong knowledge and experience in User Story Writing along with Story Mapping and Story Boarding

Ability to be a critical thinker and problem solver in complex situations

Experienced in working with off-shore teams

Diplomatic professional who can bring different groups to consensus

Excellent communication, presentation and inter-personal skills

Willing and able to work in challenging and dynamic environments

ESPERIENCE

POWERSCHOOL GROUP LLC, Lead Legal Operation Admin Aug 2022- Present

Providing administrative task support for the broader legal team.

Working closely with attorneys and business clients in a wide variety of subject matter.

Monitoring and maintaining regulatory components of knowledge base

Organizing complex and constantly changing information related to the legal and others.

Researching and resolving problems using CRM/ Salesforce platform.

Working internally on legal specific requests to support PowerSchool customers and member navigating confidential data.

Managing projects and gathering customers Legal documents such as Contract, Agreements, Quote, Purchase Order, Invoices, Correspondence and others in PowerSchool central repository.

Experienced using CRM/ Salesforce, DocuSign, SharePoint, Bus Ops, Evisort and Box.com.

Maintaining legal calendars and meetings using Outlook.

Providing heavy data entry throughout the day even on call.

APPLE.INC, Warehouse Problem Inspector Sep 2017- Feb 2022

Receiving/Shipping

Overall supervising & supporting the receiving and in user problems according to the project instructions.

Auditing the line activities, outcomes and performance in order to keep doing accordingly.

SAP, File maker process & SEMS, corrections and part wash process.

Technically training of the team for the update work instruction and keeps them aware of the norms and regulations for the proper auditing system.

Expertise using any iOS, Smartphone, Tablet, PC or Mac material.

Able to self-manage and work independently in a fast-paced, constantly changing environment.

Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Effective time management including ability to multi-task, organize and prioritize

Promoted as Problem inspector from receiving after 3 months.

Earned 3 employee of month and 1st employee of the month after 8 weeks performance.

XFINITY (Comcast), Technical Support Assistant Aug 2015-Aug 2017

Provided through support and problem solution for customers.

Maintain composure and patience in face of difficult customer situations.

Build and maintain successful relationships with service providers, dealers, and consumers.

Trained new employees and explain protocols clearly and efficiently.

Assist management with scheduling, service protocol improvements and quality assurance.

Aptitude for acquiring skills in technical troubleshooting.

Effective time management including ability to multi-task, organized and prioritized.

Eagerness to learn and take on new challenges.

Ability to type 40 wpm with and without call.

Processed inbound technical support calls at 15% faster rate than team average.

Supported customers with online billing and account issues.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Researched issues on various computer systems and databases to resolve complaints, answer inquiries,

and outline solutions.

MICRO COMPUTER SERVICES (Administrative/ Customer Care) Mar 2011 – Dec 2014

Trained and coordinated with students of Photoshop classes and basics computer learning classes.

Supervised general administration department, such as Office work, budgeting, payroll, and data & filling.

Processed of the monthly & daily expense such as Payroll, AP & AR, travels, and other operation & logistical support expenses.

Prepared yearly operation & regular budget for the projects and overviews on the expenditure processes.

Maintained official records for all programs and operating budgets.

Arranged student & main assemblies and background visual graphics.

Maintained the work place safe and well organized for students and Faculties.

Assisted in receiving data entry, notes and examination test papers.

Lead the daycare after school hours and handled documentation and managed inventory

DESIGN PARADISE ASSOCIATES PVT. LTD (Administrative Assistant) May 2010 – Mar 2011

Responsible for administrative tasks involved in Management.

Provided excellent services to customers, venders and coworkers.

Answered incoming calls and written requests for information from members or providers promptly and accurately.

Updated coworker’s information and their duties, data entry, monitoring sections, and managed inventory.

Maintained the workplace safe and well organized for customers, vendor and coworkers.

Processed monthly & daily expense such as Payroll, AP & AR, travels, and other operation.

Managed the forecasts plan on the monthly bases and review & approved and contract for the vendors to support the office requirement such as (fuel, office supply, IT, food staff and etc.

SKILLS & METHODOLOGIES

CRM/Salesforce, SharePoint, Box.com, Evisort, Outlook, Spiral, Adobe Photoshop & 3D Max, SAP & File maker, UML, database: (MS SQL, MS Access, Oracle), Visual Basic, Operating System: (Window, UNIX), MS Office Suite (Word, PowerPoint, Excel), HTML, JavaSript, Angular, C, C++ and JAVA Programming

EDUCATION

BCA, IEC University

High School, Senior Secondary School, Delhi, India - June 2009

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