Experienced Travel Agent with Sabre Expertise
Resume:
Cindy Gates
Casa Grande, AZ.
Experienced travel agent with skills and training in Sabre airline reservation system procedures. Professional background includes sales, front desk management, claims processing, and customer care management. Bring a passion for travel and business management capabilities essential to promoting travel options from point of consultation to closing. Maintain excellent research, planning, and follow through skills. Qualifications include:
Travel Sales & Consultation - Customer Service & Support - Time Management-Operations Manager
Cost-effective Negotiations - Relationship Building - Promotional Sales & Marketing
On-site Vendor Inspections - Problem Analysis / Resolution - Staff Training and Supervision-Concur expensing-Updating calendars for meetings and travel-Most Microsoft product and a quick learner if I do not know
Thirty years of sales and customer service experience within the travel industry.
Skilled at managing corporate accounts and providing travel consultation.
Excellent research, time management and problem resolution skills.
Solid foundation in staff supervision and computer systems training.
Flexible and patient under pressure; ability to meet challenges in an ever-changing environment.
Professional attitude essential to establishing rapport with upper clientele.
Effectively communicate with people of all ages and cultures.
The following represents an overview of positions held within the travel industry:
Training and motivating sales staffs of 25-30, monitoring and troubleshooting.
Handling all aspects of bookings including airline and hotel reservations, group tours, bus and cruise travel.
Knowledgeable and experienced in all phases of the domestic and international travel industry.
Supervisory experienced in all aspects of ticketing, reservations.
Accomplished in all areas of promotional campaigns for air and land-based European vacations.
Monitoring and maintaining inventory control records; preparing sales analysis reports
Developed and managed a Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions.
Processed special requests to provide general and special customer populations with supportive services throughout all phases of travel with ground, air, and ocean-bound vendors.
Utilized Sabre, proprietary reservation system, Internet, and vendor websites to research and report on pricing, availability, features, hotel profiles, resorts, cruise lines, tour itineraries, geographical facts, sightseeing tours, health issues, weather forecasts, currencies, entry-requirements, travel advisories, and special events.
Contributed to the workplace administratively from new employee training to billing disputes and collections, authorized competitive price adjustments, and negotiated exclusive wholesale arrangements with vendors
Sept.2010-Present-BCD Travel-Executive VIP Agent
July 2003-Sept.2010-Carlsonwagonlit Travel-VIP Corporate International Agent.
Sept.2000-July 2003-Navigant International Travel- Corporate International Agent, Team Leader, Trainer.
June 1996-Sept.2000-GSP Travel and Tours- Owner, Manager, Corporate Agent.
May 1994-June 1996-US Travel and Tours-District Manager, Corporate Agent.
May 1991-May 1994-Rosenbluth International- Corporate International Agent
May 1989-May 1991-American Express Platinum Travel- Agent for Platinum travelers.
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