versatile IT-informed customer service leader with supervision

Brent Henry Spring Lake, NC 910-***-**** *****.*******@*****.***

Professional Summary Dedicated professional with diverse experience in customer service, supervision, and direct support roles. Holds an Associate’s Degree in Information Technology with a minor in Graphic Design. Proven ability to manage teams, provide excellent client support, and adapt to new challenges. Seeking opportunities to leverage both technical skills and hands-on work experience.

Work Experience

Direct Support Sierra Residential – Cameron, NC 2024 – Present

• Provide direct care and support to clients, ensuring safety, well-being, and quality of life.

• Assist with daily living activities and implement individualized care plans.

Inbound/Outbound Caller TLK Group – [City, State not specified] 2008 – 2010

• Conducted outbound calls for various client campaigns, promoting services and gathering information.

• Handled inbound customer inquiries, providing information and resolving issues.

Relocated to North Carolina in 2010.

Grill Chief McDonald’s – [City, State not specified] 2011 – 2012

• Managed grill operations and maintained food quality standards.

• Supervised kitchen staff and ensured adherence to safety and sanitation guidelines.

Left for a better opportunity.

IMS Supervisor Walmart – [City, State not specified] 2012 – 2014

• Supervised inventory management operations to ensure accurate stock levels.

• Coordinated with various departments to maintain smooth store operations.

• Trained and led a team in inventory processes and compliance.

Education

Associate’s Degree, Information Technology Minor: Graphic Design Old Dominion University – [City, State not specified] Graduated 2012

High School Diploma Potomac Senior High School – [City, State not specified] Graduated 2009

Skills

• Customer Service & Client Support

• Team Leadership & Supervision

• Inventory Management

• Communication & Problem-Solving

• Basic IT and Graphic Design Skills

• Adaptability & Reliability

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