Experienced Client & Vendor Relations Leader with 25 Years

Tonya S. Hall

*************@*****.*** 303-***-**** • Littleton, CO 80128

Dynamic professional with extensive experience in client relations and process improvement. Proven track record of enhancing operational efficiency and driving profitability through effective inventory management and team leadership. Proficient in Microsoft Office Suite for data reporting and building strong vendor relationships to meet organizational goals.

Skills

Client Relations Client Relations Client Relations

Vendor Relations Vendor Relations Vendor Relations

Project Management Project Management Project Management Professional Experience

Goodwill• Littleton, Colorado • 8/2019 – 2/2026

Assistant Manager (7/2023 – 2/2026)

• Supported Store Manager to enhance profitability by managing daily operations, including merchandising, donation center oversight, loss prevention, point-of-sale systems, product quality control, and product pricing strategies, while fostering positive community relations and empowering employees to achieve personal and professional goals.

• Responsibility to ensure that all Shift Supervisor responsibilities noted below are completed in tandem with fellow management Team.

• Trained team members across various positions, including Shift Supervisor, Donations, Cashiers, and Production, to enhance operational effectiveness.

• Assisted manager in ensuring safety through regular inspections of the facility and reporting maintenance issues for timely resolution.

• Provided daily safety education to the team for improved awareness.

• Oversaw team efforts to reduce waste and improve recycling.

• Able to provide clear and effective feedback to assist in learning and growth. Shift Supervisor 6/2020-7/2023

• Directed daily operations and provided practical leadership for associates and teams throughout the retail center.

• Oversaw the retail center's operations and resolved immediate safety, customer focus, product flow, and aesthetic issues, either directly or through delegation.

• Directed customer service team's activities to foster customer relationships and meet operational objectives.

• Coached employees with verbal feedback and initial write-ups to enhance performance and address development needs.

• Supported opening and closing processes, verified daily sales report documents, counted cash drawers, and managed change between drawers and the safe.

• Supported inventory process by counting, entering, and verifying stock to maintain accurate inventory levels.

• Facilitated effective communication with donors to decline unsuitable donations at Attended Donation Center.

• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications

(i.e. Ultipro, Novatime) to meet the needs of employees and the organization. Tonya S. Hall

Production Supervisor County Line Retail Store 11/2019-6/2020

• Train and onboard employees regarding their duties, expectations and safety.

• Communicates processing goals and status on a regular basis.

• Collaborated with employees to enhance quality control in job performance.

• Continually display excellent leadership, customer service, and positive interpersonal skills.

• Engaged with customers and donors to address needs and improve overall satisfaction.

• Oversee the standard processes for receiving store merchandise and donations.

• Ensured sales floor was well-stocked for customer browsing.

• Maintain an inviting sales floor presentation.

• Maintain awareness of current promotional events and sales.

• Built and maintained effective quality working relationships with management, co-workers, customers, and donors.

AGRIUM US • Denver Colorado & Loveland, Colorado • 2001- 2018

• PRICING ADMINISTRATOR III

Oversaw implementation of sales discounts across North America to enhance pricing strategies.

• Processed and maintained quarterly and annual rebates for North American wholesale customers, enhancing financial accuracy.

• Ensured pricing was accurately reflected within procurement system.

• Facilitated resolution of Acid Heel credits for North America and Canada, improving client satisfaction.

• Supported 25 sales professionals across Pacific Northwest, Southwest, Central, and Eastern regions, facilitating streamlined operations.

• Delivered high-quality service to over 300 customers, ensuring accurate and efficient transactions.

• Maintained contract for effective management.

• Collaborated on an eBusiness (XML) project, streamlining processes. ANALYST (2014)

• Compiled complex metrics and extracted data into actionable information for interpretation by management.

• Leveraged strong technological and statistical acumen to track and report data.

• Utilized data to identify trends and risks.

• Monitored and tracked reporting requirements for product stewardship to ensure adherence to standards.

• Developed and proposed strategies to streamline processes, enhancing efficiency and supporting profit growth.

• Coordinated contract approval process in collaboration with Calgary Legal Department to ensure compliance and timely execution.

• Recognized for keen ability to liaise cross-functionally to ensure contract compliance.

• Oversaw invoicing processes and resolved complex billing issues.

• Coordinated product transfers to warehouse units, ensuring timely delivery and inventory management. Education & Training

Transformational Leadership

Professor Michael A. Roberto – Bryant University – Trustee Professor of Management Online Associate IT/Networking

UNIVERSITY OF PHOENIX Online

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