Security Professional: Access Control & Crowd Management Expert
Resume:
NICK CODY
360-***-**** *********@*****.*** *** N 87th St, Seattle, WA 98103
PROFESSIONAL SUMMARY
As an employee I have a proven track record of being a highly effective, physically capable, and data-driven security professional with a proven track record in risk mitigation, investigation, and high-visibility crowd management. Standing at 6'5" and 290 lbs, I combine a commanding physical presence with exceptional de-escalation and customer service skills. Expertise includes formal security experience in access control and event security, backed by a successful career handling executive-level escalations and developing critical response procedures. Seeking to leverage proven ability to ensure safety, protect assets, and deliver dependable, professional security.
SECURITY SKILLS & CORE COMPETENCIES
● Access Control & Security: Proven ability in door operations, ID verification, and managing entry/departure of personnel and vehicles.
● Crowd Management & Patrolling: Experienced in monitoring and managing large groups in high-energy event and venue settings, maintaining a safe and positive atmosphere.
● De-escalation & Customer Service: Exceptional communication skills; adept at quickly assessing and defusing conflicts with tact and professionalism.
● Incident Reporting & Investigation: Proven skill in gathering information, analyzing complex data, and writing detailed, clear reports on irregularities, occurrences, and security breaches.
● Emergency Response & Liaison: Direct experience developing critical response procedures and acting as the primary point of contact for high-level escalations, including Law Enforcement.
● Professionalism & Reliability: Highly reliable, punctual, and accustomed to working flexible, non-traditional hours.
RELEVANT EXPERIENCE
Event Security & Access Control (Comedian/Performer/Producer) Lynnwood, WA March 2023 – Present
Tapped Out Comedy (Creator)
Hotties & Bodies (Doorman, ID check)
Rickshaw Read the Room Comedy Show (Co-Producer, Host, Performer)
● Provided de facto door and security assistance for personal and peer-produced comedy shows in venue settings.
● Managed all guest lists, collected cover charges, and executed efficient ID checks and access control.
● Actively monitored audience behavior, providing courteous guidance and de-escalation to ensure a safe and enjoyable experience for all patrons and performers.
● Coordinated directly with venue staff on safety protocols and managed the timely, safe flow of audience members during high-traffic entry and exit periods.
● End-to-End Event Production: Produced over 30 successful live events, directing all aspects of venue logistics, talent coordination, and live technical execution. WORK HISTORY
Amazon Sr. Executive Escalations Investigator Seattle, WA (remote) November 2019 - March 2026
● Risk Mitigation & Policy Development: Partnered with Risk Management to identify root causes of fraud, informing global policy updates to proactively fix security weaknesses.
● Executive Incident Reporting: Translated complicated fraud processes and findings into clear, plain-English summaries for executive write-ups and public relations responses.
● Accelerated & Accurate Response: Slashed team's high-stakes response time from a 1-hour acknowledgment/24-hour resolution window down to 15 minutes and 1 hour. Acted as the go-to expert for the toughest Buyer Risk and Chargeback escalations, handling sensitive issues directly for the CEO, SVPs, VPs, and Direct Managers. Microsoft T2 Senior Investigator Xbox LIVE Redmond, WA August 2013 – March 2016
● Critical Response Training: Served as the main point of contact for Law Enforcement escalations relating to threats of self-harm and built the critical response training program and standard operating procedures (SOPs).
● Threat Monitoring & Investigation: Systematically hunted down network threats, ranging from harassment and phishing scams to serious account theft and policy violations.
● Developed and refined custom SQL queries to identify and apprehend the most egregious policy violators on the network.
EDUCATION
University of Oregon, Eugene, OR
● B.S. in Journalism, 2008 - 2013
● Student-Athlete: Played football for the Oregon Ducks, balancing a full academic course load with year-round athletic training.
TECHNICAL & CORE STRENGTHS
● Core Strengths: Communications, Executive Escalations, Buyer Risk Investigations, Fraud Mitigation, Policy Development, Process Improvement.
● Communication: Executive Writing, Public Speaking, Visual Storytelling, and cross-team collaboration.
● Crowd Management: Experienced in monitoring and managing large groups of people in high-energy environments (e.g., comedy shows, sporting events), ensuring adherence to venue policies and maintaining a positive atmosphere.
● Access Control: Proven ability in door operations, checking IDs, and verifying credentials accurately and efficiently for entry.
● Tech & Tools: Skilled with SQL, Generative AI for Data Simplification, Microsoft Office Suite, Adobe Suite.
● Customer Service & De-escalation: Exceptional communication skills with experience in public-facing roles; adept at quickly assessing and addressing situations, including defusing minor conflicts with tact and professionalism.
● Reliability & Professionalism: Highly reliable, punctual, and accustomed to working flexible evening and weekend hours required by the entertainment industry.
● Adaptability: Quick learner who thrives in diverse, fast-paced, and unpredictable event settings, including weddings, music, comedy, and corporate conferences. REFERENCES
Noah Rubin, LMHC
Behavioral Health Counselor – Providence Hospital. Therapy Private Practice Owner, Noah Ruben PLLC.
Comedy Producer – The Rickshaw Restaurant and Lounge. *******************@******.**
Dylan Keeling - Former Direct Manager at Amazon
*********@*****.***
Andrew Golden - Former Direct Manager at Amazon
********@*****.***
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