Administrative & Customer Service Professional with Medical Training

Kathie Chapman

Augusta, ME ***** ******.*********@*****.*** 207-***-****

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer service professional with training in the medical field and experience handling high-volume customer interactions, documentation, and computer systems. Skilled in claims-related administrative support, record management, data entry, and explaining procedures clearly to customers. Strong organizational, communication, and problem-solving abilities with a commitment to professionalism and accuracy.

CORE SKILLS

Workers’ Compensation Support

Claims Documentation & Record Management

Customer Service & Client Communication

Medical Terminology Knowledge

Data Entry & Reporting Accuracy

Microsoft Office & Computer Systems

Problem Solving & Dispute Resolution

Organization & Time Management

Compliance & Confidential Information Handling

PROFESSIONAL EXPERIENCE

Manager

Family Fun Laundromat — Knoxville, TN

July 2021 – January 2022

• Supervised and scheduled a team of six employees while maintaining daily operational records.

• Provided customer service and explained equipment procedures to customers.

• Addressed customer concerns and resolved service issues professionally.

• Maintained organized documentation and daily activity records.

• Demonstrated leadership, organization, and operational coordination. Front End Cashier

Hannaford Bros. Co. — Augusta, ME

July 2020 – December 2020

• Delivered high-quality customer service in a fast-paced retail environment.

• Operated computerized register systems and processed payments accurately.

• Maintained transaction records and handled customer inquiries.

• Assisted customers with purchases while maintaining professionalism and efficiency. Laundry Attendant

Hedrich Vending — Winthrop, ME

May 2019 – May 2020

• Assisted customers with machine operation and service questions.

• Maintained facility operations and monitored equipment use.

• Provided customer support and ensured a safe and clean environment.

• Demonstrated reliability, organization, and attention to detail. Customer Care Agent

Home Jewelry Television — Knoxville, TN

July 2013 – January 2017

• Managed high-volume inbound calls assisting customers with order processing and account inquiries.

• Documented customer interactions and maintained accurate records in computer systems.

• Resolved billing and payment issues while ensuring compliance with federal credit card handling regulations.

• Communicated policies and procedures clearly to customers.

• Demonstrated strong problem-solving, documentation, and customer service skills. Opening Prep / Back Line

Arby’s Restaurant — Knoxville, TN

July 2009 – December 2012

• Followed strict safety and food handling procedures.

• Maintained operational efficiency in a high-volume service environment.

• Demonstrated reliability, teamwork, and adherence to company policies. EDUCATION

Medical Assistant Training

National College of Business and Technology — Knoxville, TN General Equivalency Diploma (GED)

Fort Worth, TX

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