Receptionist with Strong Customer Service Skills

MERCEDES MEDINA

858-***-**** ***********@*****.***

Objective

To obtain a full-time position with a progressive and stable organization where I can utilize my dynamic customer service skills, positive attitude, and exceptional ability to resolve conflict. I am passionate about working with people and possess effective communication and troubleshooting abilities.

Experience

Administrative Assistant Father Joe’s Village- Child Care Center

February 2020 – July 2025

Prepared correspondence, reports, forms, receipts, work orders, and specialized documents.

Created and displayed fliers and memos, ensuring proper translations.

Attended to a variety of office administrative details, such as keeping staff informed, managing correspondence, ordering food for meetings, coordinating child meals, organizing supplies, and managing vehicle maintenance.

Supported the program with new orientations and family tours, informing families of program changes through an internal childcare management system.

Maintained the calendar for various programs, processed childcare payments, and responded to other duties as assigned.

Served as a member of the Safety Committee for the Therapeutic Childcare.

Communicated with outside agencies for alternative payment programs and childcare registrations (YMCA, CDA, Rescue Mission, etc.).

Assisted with data reports and recorded meeting minutes.

Ensured on-time completion of assigned training and policies.

Administrative Assistant for Construction Dept. Wermers Multi-Family San Diego, CA

August 2014 – December 2019

Processed documents for project commitments (agreements, contracts, work authorizations, purchase orders).

Assisted Project Manager in the preparation of all contracts, including scope of work and schedule of values.

Processed and created construction subcontracts, ensuring all project documents (W9s, insurance certificates) were collected.

Worked on multiple projects simultaneously, organized, prioritized, and assisted in developing status reports.

Tracked bid proposal requirements and deadlines.

Managed calendars and schedules for VPs, supervisors, and project managers.

Managed RFI and work order documentation, including tracking and maintaining files and logs.

Assisted Project Managers with contracting and buyout.

Apartment Manager Dove Canyon Apartments Rancho Bernardo, CA

September 2007 – April 2014

Managed 120 residential units, advertised vacancies, and interviewed potential residents.

Monitored waitlist and applications for compliance with affordable/Tax Credit requirements.

Coordinated resident association meetings and activities.

Collected rent and served late notices when necessary.

Supervised maintenance/office staff and the work of contractors and vendors.

Ensured proper annual resident re-certification procedures and compliance with all property management policies and codes.

Conducted regular inspections of common areas and performed maintenance tasks as needed.

Job Site Coordinator Wermers Corporation San Diego, CA

June 2001 – August 2007

Handled project start-up, including setting up folders, site trailers, and required permits.

Scheduled and coordinated pre-construction meetings and job walks.

Worked with supervisors on day-to-day construction scheduling and punch list creation.

Drafted, reviewed, and processed sub-contracts.

Maintained RFI and Work Order project logs and documentation.

Assisted with project closeout, including turnover documentation.

Scheduled building inspections for all trades to ensure permit release.

Skills

Software: Proficient in Yardi, ProCore, Microsoft Word, Excel, PowerPoint, and Outlook.

Knowledge: Tax Credit / Affordable Housing / TCAC and LIHTC.

Languages: Fluent in written and spoken Spanish.

Abilities: High-stress tolerance, ability to read plans and specifications, excellent interpersonal skills, highly motivated team player.

References

Available upon request.

Contact this candidate